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Embarking on a journey across New Zealand promises breathtaking landscapes and unique travel experiences.
If you're traveling from Singapore, you might have questions such as:
  • Can I drive in New Zealand with my Singapore driving license?
  • What car rental options are suitable for my itinerary?
  • Do I need additional insurance coverage?
  • What are the typical daily rental costs?
  • Are there specific road safety rules in New Zealand I need to know?

This guide addresses these questions and provides practical advice to make your driving experience in New Zealand smooth and enjoyable. Included is a summary overview for quick tips and important details.

Can Singapore Citizens Drive in New Zealand?

Yes, Singaporean travelers can legally drive in New Zealand with the proper documentation. Age restrictions and additional document requirements may apply.

  • Form of ID:

    A valid passport is required.

  • Driving licence:

    Accepted driving licence include:
    • Original driving licence + International Driving Permit (IDP)
    • Original driving licence + NZTA Translation
    • Original driving licence + Notarized English translation

  • Accepted cards:

    Physical credit cards in the full name of the main driver are required. Supported credit cards include Visa, Master, and AMEX.

  • Age requirements:

    Drivers must be aged between 18 and 100. For drivers aged 21-24, a young driver fee of NZD 25 per day (approximately US$ 14.57) applies, including tax.

Ready to Rent?

Requirements may vary between rental companies. Always confirm details when booking.

Check Rates

Explore Reliable Car Rental Options in New Zealand

Select from a variety of reputable car rental providers available across New Zealand. Each offers unique benefits tailored to your travel needs.

Global Chain Companies

Local Brands

  • Europcar

    global
    8.5

    Locations:

    166

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Loyalty program benefits
    • 24/7 customer support
    • Variety of rental locations

    Best for

    Leisure travelers and business trips
  • Budget

    global
    8.5

    Locations:

    164

    Prices:

    $-$$

    Key Advantages

    • Affordable pricing
    • Wide range of vehicle options
    • Convenient locations
    • Excellent customer service

    Best for

    Budget-conscious travelers and families
  • RentalCars247

    global
    8.5

    Locations:

    3

    Prices:

    $$

    Key Advantages

    • Competitive prices
    • Easy online booking
    • Flexible cancellation policies
    • Comprehensive insurance options

    Best for

    Budget-conscious travelers and families
  • Thrifty

    global
    8.5

    Locations:

    326

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Convenient booking process
    • Flexible rental options
    • No hidden fees

    Best for

    Budget-conscious travelers
  • Hertz

    global
    8.5

    Locations:

    258

    Prices:

    $$$

    Key Advantages

    • Largest fleet in USA
    • Premium vehicle selection
    • Gold Plus Rewards loyalty program
    • Express rental counters

    Best for

    Business travelers and premium vehicle needs
  • SIXT

    global
    8.5

    Locations:

    35

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • High-quality vehicles
    • Excellent customer service
    • Easy online booking

    Best for

    Travelers seeking a premium rental experience
  • ACE Rental Cars

    local
    8.5

    Locations:

    65

    Prices:

    $-$$

    Key Advantages

    • Convenient locations
    • Flexible rental policies
    • 24/7 roadside assistance
    • Easy online booking

    Best for

    Budget-conscious travelers looking for reliable options
  • Apex

    local
    8.5

    Locations:

    14

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Personalized customer service
    • Flexible rental terms
    • No hidden fees

    Best for

    Budget-conscious travelers and families
  • Ezi

    local
    8.5

    Locations:

    114

    Prices:

    $$

    Key Advantages

    • Flexible rental terms
    • Excellent customer service
    • User-friendly online booking system
    • 24/7 roadside assistance

    Best for

    Budget-conscious travelers and families
  • Yes Rentals

    local
    8.5

    Locations:

    5

    Prices:

    $-$$

    Key Advantages

    • Personalized customer service
    • Convenient pick-up and drop-off locations
    • Competitive rates
    • Special discounts for long-term rentals

    Best for

    Budget-conscious travelers and local rentals
Car Rental Recommendations for Travelers from Singapore
Opt for Global Chains If:
  • You prefer recognized international brands
  • Require a wide network of branch locations
  • Need comprehensive customer support
  • Plan to drive long distances across multiple regions
Consider Local Brands If:
  • You seek more budget-friendly options
  • Intend to explore specific urban areas or regions
  • Want to support New Zealand-based businesses
  • Are comfortable using app-based or localized services

How to Choose the Right Car?

Selecting an appropriate rental car can greatly enhance your travel experience, ensuring comfort, safety, and convenience. Consider factors such as your travel group size, intended destinations, and driving preferences. With reliable rental services, you can compare a variety of options to find what suits your journey.

  • Seating and Luggage Capacity

    Evaluate your group size and luggage needs to pick the right car.

    • Economy cars (2-4 people, 1-2 suitcases)
      Good for urban driving and shorter trips.

    • Compact cars (4-5 people, 2-3 suitcases)
      Balanced space and fuel efficiency.

    • Mid-size cars (5 people, 3-4 suitcases)
      Excellent for longer travel distances.

    • Full-size/SUV (5-7 people, 4+ suitcases)
      Ideal for families or group adventures.

  • Transmission Type

    Choose between automatic and manual transmissions based on comfort and familiarity.

    • Automatic transmission
      Preferred for city driving and heavy traffic.

    • Manual transmission
      May offer cost savings and better fuel efficiency.

    • Consider left-hand driving preferences in NZ
      Automatic transmission simplifies navigation.

  • Insurance Coverage

    Understand the insurance options and ensure adequate coverage.

    • Basic liability
      Usually included, covers damage to third parties.

    • Collision Damage Waiver (CDW)
      Protects against damage to the rental car.

    • Theft protection
      Coverage for car theft may be included or optional.

    • Travel insurance
      Review if your own insurance covers rentals abroad.

  • Cancellation Policies

    Check the flexibility of booking and cancellation terms.

    • Free cancellation
      Available for most rentals if done in advance.

    • Advance payment vs. pay-at-counter
      Advance payment often secures better rates.

    • Change fees
      Understand costs associated with modifying bookings.

  • Mileage Policies

    Review mileage restrictions to avoid unexpected charges.

    • Unlimited mileage options
      Ideal for extensive road trips across NZ.

    • Limited mileage policies
      May suit shorter, planned trips.

  • Fuel Policies

    Understand refueling requirements and associated costs.

    • Full-to-Full policy
      Return the car with a full tank for no extra charges.

    • Pre-purchased fuel
      Convenient but potentially costlier.

Quick Decision Guide

  • City Travel

    Economy or compact car with automatic transmission and full-to-full fuel policy.

    Auckland, Wellington, Christchurch
  • Road Trip

    Mid-size or full-size car with unlimited mileage and flexible cancellation.

    North Island tours, South Island scenic drives
  • Vacation

    SUV or convertible with comprehensive insurance and pre-purchased fuel option.

    Queenstown, Rotorua, Bay of Islands

Compare with Confidence on QEEQ

Don't settle for the first option you find. QEEQ makes it easy to compare car types, policies, and total costs from multiple providers. See all fees upfront, read real customer reviews, and choose the perfect car for your adventure.
  • Compare all car rental deals
  • No hidden fees
  • Real customer reviews
Check Rates

What Are the Popular Destinations in New Zealand?

New Zealand offers breathtaking landscapes and diverse routes that cater to various travel preferences. Popular cities like Auckland, Queenstown, and Christchurch provide excellent opportunities for car rental to explore scenic drives such as the Milford Sound or the North Island's coastal roads. One-way rentals are also available for efficient exploration of this beautiful country.

What Insurance Do I Need?

You'll need at least basic insurance to legally drive in New Zealand, but for peace of mind while exploring its scenic routes, additional coverage is advised. Insurance policies vary by provider, and what's included in your rental agreement may offer limited protection. Choosing the right insurance can help avoid substantial costs in case of an accident or theft.

Types of Insurance Coverage
  • Collision Damage Waiver (CDW)

    Covers the cost of damage to the rental car caused by collision or theft.

    SGD 20-35/day
    Essential
  • Theft Protection (TP)

    Provides coverage against theft of the rental vehicle.

    SGD 10-15/day
    Essential
  • Third Party Liability Insurance

    Covers any damage or injury caused to a third party and their property.

    Typically included in rental price
    Included
  • Personal Accident Insurance (PAI)

    Covers medical expenses for injuries sustained by you or your passengers during the rental period.

    SGD 7-12/day
    Optional
QEEQ's Complete Protection Solutions

Perfect for travelers who want comprehensive protection without the complexity. One price covers everything, and AXA's trusted network ensures reliable claims processing throughout New Zealand. Get comprehensive coverage online for about 50% less than counter rates.

Coverage Feature
QEEQ Full Coverage
Basic Rental Company
Collision Damage Waiver

Fully Covered

$0.00 - $4,958.88
Theft Protection

Fully Covered

$0.00 - $4,958.88
Personal Accident Insurance

Fully Covered

Not Covered
Tire, Window, Mirror Damage

Fully Covered

Not Covered
Roadside Assistance

Fully Covered

Not Covered
Know more About QEEQ Full Coverage

How to Save Money When Renting a Car in New Zealand?

Practical tips for Singaporean travelers to find the best car rental deals and optimize costs during their trip to New Zealand.

Booking Tips for lower Prices
  • Book in Advance
    Secure your rental car at least 2-3 months before your trip to lock in lower prices and a wider selection of vehicles.
    Save up to 40%
  • Utilize Comparison Platforms
    Use websites like Kayak, Expedia, or Rentalcars.com to compare rental prices across different companies.
    Save up to 25%
  • Avoid Airport Pickups
    Rental locations outside of airports often have lower fees. Use public transport or a taxi to reach alternative rental locations.
    Save SGD 30-50
  • Opt for Full-to-Full Fuel Policy
    Choose the full-to-full fuel policy to avoid excessive refueling charges by rental agencies.
    Save SGD 20-40 per rental
  • Consider Insurance Coverage
    Check if your credit card or travel insurance covers car rentals to avoid purchasing additional insurance.
    Save SGD 50-100
QEEQ's Money-Saving Features
  • Diamond Membership
    Save up to 20% on every booking - free trial available below.
    View Details
  • Price Drop Protector
    If your booked car price drops, QEEQ automatically rebooks it at the lower rate and refunds the difference to you.
    View Details
  • One-Dollar Freeze
    Lock in today's price with just $1 upfront and pay the rest later.
    View Details
  • Flexible Payments
    Pay with credit/debit cards or even cryptocurrency via BitPay.
    View Details

What Should You Pay Attention To?

Important considerations and potential issues to watch for when renting a car in New Zealand.

  • Hidden Fees
    Watch out for extra charges that aren't included in the base price.
    • Admin fees for crossing toll roads
    • Additional driver fees
    • Equipment rentals such as snow chains or GPS
    • Insurance excess reduction charges
    • Airport collection fees
  • Insurance Coverage
    Ensure you understand the insurance coverage offered and its costs.
    • Check if your credit card provides coverage
    • Research third-party insurance options
    • Be aware of the excess amount in case of damage
    • Read the terms of included insurance carefully
    • Understand the exclusions
  • Fuel Policies
    Different fuel return policies can significantly impact costs.
    • Full-to-full policies are often cost-effective
    • Prepaid fuel can be convenient but pricier
    • Locate nearby refueling stations before returning
    • Keep receipts as proof of refueling
    • Confirm fuel type required for the vehicle
  • Vehicle Condition Check
    Inspect the car thoroughly to avoid disputes later.
    • Take photos of any existing scratches or dents
    • Check tire conditions and air pressure
    • Ensure all lights are functional
    • Test brakes and steering responsiveness
    • Verify the state of the interior
  • Rental Contract Terms
    Understand all contract terms to avoid misunderstandings.
    • Mileage limits and associated fees
    • Restrictions on driving in certain areas
    • Policies on early or late returns
    • Cancellation and amendment terms
    • Procedures for reporting accidents or damages
  • Pickup & Return Timing
    Proper timing can save costs and prevent inconvenience.
    • Schedule during office hours to avoid extra charges
    • Allow time for vehicle inspection during return
    • Late returns might incur daily rate penalties
    • Early pickups may result in additional fees
    • Consider traffic conditions near pickup or return points
Remember

Being prepared and knowing what to expect can save you hundreds of dollars and prevent stressful situations. Take time to understand all terms and inspect your rental thoroughly.

What Are The Differences Between SG and NZ Traffic Rules

SG and NZ traffic rules differ in areas such as speed limits, road sign conventions, and alcohol tolerance. Familiarizing yourself with these differences is essential for a safe driving experience.

  • Speed Limits

    NZ

    Measured in kilometers per hour (km/h) with varying limits based on road type.

    SG

    Also measured in kilometers per hour (km/h) but with generally stricter enforcement.

  • Road Signage

    NZ

    Features international symbols with English text.

    SG

    Primarily English text but also includes unique local signs.

  • Blood Alcohol Limit

    NZ

    0.05% BAC for most drivers.

    SG

    0.08% BAC for most drivers.

  • Seatbelt Laws

    NZ

    Mandatory for all occupants.

    SG

    Mandatory for all occupants.

  • Mobile Phone Use

    NZ

    Hands-free use only; strict penalties apply.

    SG

    Hands-free use only.

  • Parking Rules

    NZ

    Street-side parking is common, and pay-and-display systems are widely used.

    SG

    Similar parking systems with clear signage.

  • Remember
    • • Always carry your international driver's permit (IDP) when driving in NZ.
    • • Be aware of wildlife on rural roads in NZ, especially at night.
    • • Adhere to the 'give way' rule at intersections and roundabouts.
    • • Ensure your rental car has a valid Warrant of Fitness (WoF).
Voices of our customers

Frequently Asked Questions

Common questions for travelers from Singapore renting a car in New Zealand

Can I legally drive in New Zealand with a Singaporean driver's license? Do I need an International Driving Permit (IDP)?

Yes, you can legally drive in New Zealand with a valid, full (not provisional) Singaporean driver's license, as long as it's in English. You don't need an International Driving Permit. Always carry your original license. If your license is not in English, you must provide an approved translation. Singaporean licenses are in English, so just bring the original.

Are there age restrictions for renting a car in New Zealand? Are there special requirements for young drivers?

Yes. Most rental companies require drivers to be at least 21 years old. Drivers aged 21-24 may rent most vehicle types but could face a Young Driver Surcharge. Drivers 25 and above usually don't pay extra. Some companies may allow 20-year-olds to rent, but options are limited and fees are higher.

When is the best time to book a rental car in New Zealand?

It's recommended to book at least 2-3 months in advance, especially during the peak travel season (December to February) and school holidays. Early booking increases your chances of getting your preferred car and better prices.

What type of car should I choose: sedan, SUV, or campervan?

Choose based on group size, luggage, budget, and planned routes: Sedans are economical and best for 1-3 people on paved roads. SUVs are good for 3-5 people, more luggage, or rougher roads. Campervans suit those who want a 'home on wheels', but are larger, harder to park, and must stay at designated campsites.

Is there a difference in self-driving difficulty between New Zealand's North and South Islands? How should I plan my route?

North Island has denser road networks, shorter distances, and generally easier driving, but urban areas like Auckland can be congested. South Island offers stunning scenery but more challenging roads, especially mountainous and winding stretches. Allow ample driving time and avoid over-packing your itinerary, especially if it's your first time.

What documents must I prepare for a self-drive trip in New Zealand?

Carry the originals of: your valid Singaporean passport, English Singaporean driver's license, the credit card used for booking (under the main driver's name), and your rental car booking confirmation (printed or digital).

Do I need snow chains for self-driving in New Zealand?

Yes, especially if traveling in winter (June-August) to the South Island or mountainous regions like Queenstown, Wanaka, or Milford Sound. Snow chains may be mandatory on certain roads. Add them as an extra when booking.

Should I rent a manual or automatic car?

Automatic cars are the norm in New Zealand. Given the hilly terrain, winding roads, and left-hand driving (opposite of Singapore), it's strongly advised to choose an automatic for ease and safety.

Is it easy to rent in one city and return the car in another? Are there extra fees?

Yes, one-way rentals are common and convenient, especially for cross-island trips. However, they usually incur a one-way fee, which varies by company, route, and season. The fee is clearly listed during booking.

Can I take my rental car on the ferry between North and South Islands?

Most companies allow this, but check in advance. You'll need to book ferry tickets for both passengers and the car. Some rental insurance may not cover the vehicle while it's on the ferry. A cheaper alternative is to drop off the car in Wellington, take the ferry as a passenger, then rent a new car in Picton.

What are New Zealand's road conditions like compared to Singapore?

Very different. Outside major cities, most roads are two-way, single-lane, narrower, and have many curves and hills. Gravel roads are common, especially to remote attractions. Drive slowly and cautiously.

Do I need to know any special New Zealand road signs?

Yes. Pay special attention to 'Give Way' signs, especially at roundabouts and one-lane bridges, which are common. The sign shows which direction must yield. Also watch for wildlife warning signs.

Where should I book a rental car? Should I use the company's website or a comparison platform?

It's strongly recommended to use a global rental car comparison platform like QEEQ.COM. It lets you compare prices from major international and local companies, offers exclusive discounts, a user-friendly Chinese interface, 24/7 Chinese customer service, and special insurance deals.

What does the rental fee include? Are there hidden costs?

The online quote usually includes the rental fee, basic insurance (with a high excess), unlimited mileage, and GST. Extra charges may apply for young drivers, additional drivers, GPS, child seats, snow chains, one-way rentals, airport pickups, and credit card fees.

Rental insurance is confusing! What's the difference between basic and full insurance? Which should I choose?

Basic insurance (included in the rental) comes with a high excess (NZ$3000-5000). Full insurance (an extra) reduces your liability to zero or a low amount, so you pay little or nothing in case of damage. Full insurance is highly recommended due to tricky road conditions.

Should I buy full insurance from the rental desk or through QEEQ.COM?

Buying 'super cover' through QEEQ.COM is usually cheaper and covers more (like glass, tires, undercarriage, keys). Claims are 'pay first, reimburse later'—you pay for repairs, then claim with QEEQ's insurance partner. QEEQ's Chinese support can help you with the claims process.

What is the 'security bond' or deposit? How much is it?

The deposit is an amount frozen on your credit card to cover potential damages, fines, or missing fuel. If you only have basic insurance, it's usually NZ$3000-5000. With the company's full insurance, it's much lower or zero. With third-party insurance (like QEEQ's), the rental company still freezes the high amount, released 1-2 weeks after return.

Can I use a Singapore NETS card or debit card for payment and deposit?

No. You must use an international credit card (Visa or Mastercard) in the main driver's name for the deposit. Debit cards, NETS, or cash are generally not accepted for deposits.

How do I add an additional driver? Is there a fee?

All drivers must register at pickup and show required documents (passport, valid license). There's usually a per-day fee, sometimes capped at a maximum.

Is 'unlimited mileage' really unlimited?

Yes, for most standard rentals in New Zealand, unlimited mileage means you can drive as much as you want. Always double-check the terms, as some special deals or vehicles may have limits.

Do I need a GPS, or is Google Maps enough?

Google Maps or Waze on your phone is usually sufficient, as most main roads have good coverage. Download offline maps before travel, bring a phone holder and charger. Consider renting a GPS only if you plan to visit very remote areas.

Are 'Flash Deals' and 'Mystery Car' offers on QEEQ.COM reliable?

Yes. 'Flash Deals' are limited-time special prices, and 'Mystery Cars' mean you book a category but the exact model is assigned at pickup—usually great value and you get a mainstream vehicle.

Does rental price fluctuate by season?

Yes. Peak season (Dec-Feb) is most expensive; shoulder seasons (spring and autumn) are moderate; winter (Jun-Aug) is cheapest but comes with potential ice and snow.

Can I cancel or modify my rental booking?

Most bookings through QEEQ.COM allow free cancellation if done 24-48 hours before pickup. Changes are also easy to make. Check specific terms when booking.

Are tolls included in the rental fee?

No. New Zealand has a few toll roads (mainly near Auckland and the Bay of Plenty). They're electronic: pay online within five days. If unpaid, the rental company will charge you plus a hefty admin fee.

What's the difference between airport and city car pickup?

Airport pickup is most convenient but usually incurs an extra surcharge. City pickups may be slightly cheaper but require extra transport from the airport. For most, airport pickup is the easiest.

What is the pickup process? How long does it take?

Find the rental desk, present your documents, sign the contract, pay the deposit, and collect the keys. The process takes about 20-30 minutes off-peak, longer during busy periods.

Should I drive away immediately after getting the keys? How important is vehicle inspection?

Do not drive off immediately. Carefully inspect the vehicle using the condition report, note all existing damage, check the interior, test features, and take timestamped photos/videos for proof.

If I rented a child seat, what should I check at pickup?

By law, children under 7 must use an approved seat. Check the seat type and condition. You must install it yourself; staff won't do it for liability reasons. Learn how to install it beforehand.

Should I check the fuel tank and fuel type?

Yes. The tank should be full; confirm via the gauge. Check the fuel type (petrol or diesel) on the cap. Using the wrong fuel can cause serious damage and is not covered by insurance.

If I'm unhappy with the car model assigned, can I request a change?

You can ask, but it's subject to availability. If you booked a 'group or similar' model, the company can assign any car in that category. If there's a valid reason (poor condition, not meeting needs), they usually try to help.

Do I need to read all the fine print in the rental contract?

Ideally, yes, but focus on: the excess amount, what is not covered by insurance, mileage limits, return time/location, and fuel policy. Ask staff about anything unclear before signing.

If I arrive late for pickup, will the company keep my car?

Usually, they'll hold your car for a while (e.g., up to 2 hours after flight arrival). If you're delayed, inform QEEQ or the rental company ASAP or your booking could be canceled as a 'No Show'.

Is New Zealand left- or right-hand driving? Is it the same as Singapore?

New Zealand uses right-hand drive and drives on the left, just like Singapore. Still, pay attention to keeping left, especially at roundabouts and turns.

What are the speed limits in New Zealand? Are speeding fines strict?

Yes, strict. Urban areas: 50 km/h; school zones: 40 km/h during school times; open highways: 100 km/h. Speed cameras and police checks are common. Do not speed.

What are the most important driving rules to remember in New Zealand?

Keep left. Give way rules: right-turning drivers yield to straight/left-turning traffic; at roundabouts, yield to vehicles from your right; obey single-lane bridge signs; no hand-held phones; all occupants must wear seatbelts.

How do I refuel in New Zealand? Is it self-service?

Most stations are self-service. Park, choose the correct nozzle, fill up, then pay inside or at the pump. Some stations are fully automated—pay at the pump by card.

Is parking easy in New Zealand? How do I read parking signs and pay?

In small towns and rural areas, parking is easy and often free. In big city centers, it's paid and limited. 'P60' means 60 minutes free. For paid parking, use nearby machines, enter your plate, pay, and display the ticket on your dashboard.

What should I do if the police stop me while driving?

Pull over safely, stay in the car, lower your window, keep hands visible, and provide license and rental documents when asked. Be polite and follow instructions.

What should I do in case of a traffic accident?

Check for injuries; call emergency 111 if needed. Move to safety and turn on hazard lights. Exchange details with the other driver, take photos, and contact the rental company. Only admit fault to police, not other parties.

Where is insurance not valid for driving?

Typically, insurance does not cover: Ninety-Mile Beach, Skippers Canyon Road near Queenstown, some unsealed roads to ski fields (unless in a 4WD and allowed), and any private or unmaintained roads. Damage on these roads is fully your responsibility.

What should I be aware of when driving in winter?

Watch for black ice, especially early/late in the day and on bridges or shaded roads. Know how to fit snow chains. Check road conditions on NZTA before driving. Days are short—avoid long night drives.

What if I encounter animals on the road?

Slow down and prepare to stop. Do not honk. Wait patiently for them to cross, especially at dawn or dusk when animals are most active.

What should I do to prepare before returning the rental car?

Refuel the car fully and keep the receipt. Clean the car of trash and excessive dirt. Check for personal belongings. Allow 30-45 minutes for the return process, more if at the airport.

What is the car return process?

Drive to the designated return area. Staff will inspect the car and check fuel. Return the keys and paperwork. Get a return confirmation. If returning after hours, use the key drop box and take photos of the car for proof.

What is the 'full-to-full' fuel policy? What happens if I return with less fuel?

'Full-to-full' means you must return the car with a full tank. If not, the rental company will refuel at a much higher rate and charge a service fee.

How long does it take for the security deposit to be released after returning the car?

The deposit is usually released within 7-15 working days, depending on your bank. If it's not released after a month, contact your bank, then the rental company or QEEQ support.

What should I do if I receive a traffic ticket (e.g., speeding, parking) after returning to Singapore?

Usually, the rental company will pay the fine and charge your credit card plus an admin fee, or pass the ticket to you to pay online. Strictly follow traffic rules to avoid extra fees.

What if I notice a new scratch at return that I’m unsure about?

This is why careful inspection and photos at pickup are crucial. If you have full insurance (including third-party), inform staff and follow their process; you’ll be reimbursed later if you pay first. If you have only basic insurance, you may have to pay the excess. Show your pickup photos to dispute if the scratch was pre-existing.

If I have any issues or questions before, during, or after my rental, what help does QEEQ.COM provide?

QEEQ.COM offers 24/7 Chinese customer support throughout the entire process. They can help with booking, pickup, disputes, claims, or fines, and will liaise with the rental company on your behalf.

Still have questions?

Contact QEEQ via online chat or hotline for specific advice. Contact Support