GOLDCAR Car Rental

Gave a 5-star rating.

Overall satisfied.

Although the reserved car model wasn't available, they provided a brand-new car with just over 90 kilometers on it! Definitely a positive review.

Servizio vergognoso. Attesa da 2h è completamente inaccettabile.

It took over an hour to complete the pick-up process, and no signature was required for the return.

Very satisfied. As soon as we left Melbourne Airport, a shuttle bus picked us up. The driver helped with the luggage and chatted with us along the way. The service was thoughtful. At the rental office, the process was simple; they just asked a few questions before handing over the keys. The pickup location was convenient—find the designated car on the fourth floor of the parking lot and you're ready to go.

Excellent

The service was good, but we were required to purchase insurance, which was not very satisfactory.

Spanish people are usually very enthusiastic and talkative, but the service here can only be described as average. Perhaps the job is relatively monotonous, making their attitudes seem mechanical. The staff at the pickup counter were still pushing expensive add-ons. The person at the T1 drop-off point seemed quite arrogant—only answering questions directly and disregarding others' thoughts or information. They even insisted that cars picked up at T1 must be returned to T1, which caused me to go back and forth several times to confirm with the front desk.

Very satisfied.

We purchased a full insurance package on the Zuzuche platform. Upon arrival at the counter, there was no queue, and we were assisted by a cold-faced female staff member. I showed her my booking and insurance confirmation. She claimed it was only basic coverage and insisted that we must buy their own insurance, along with the Italy and Monaco cross-border fees totaling over 209 euros. I refused to buy the insurance, and she firmly stated that if we didn’t purchase their insurance, she wouldn’t provide the car and would cancel my booking. I then called Zuzuche customer service and handed the phone to her, allowing the customer service to communicate directly with her. After discussions, she reluctantly agreed not to force us to buy their insurance. While proceeding with the formalities, we encountered additional issues, so I contacted Zuzuche customer service again. When I handed her the phone, she rudely refused to take the call. At this point, I noticed she grabbed her backpack, seemingly ready to clock out. I asked if she could assign another staff member to assist us since she was eager to leave, but she insistently refused, displaying a hostile attitude. Eventually, she completed part of the procedure and passed it on to another staff member before leaving for the day. During all of this, I want to express special gratitude to the Zuzuche customer service team for staying on the line with me throughout, promptly providing patient and thorough guidance in addressing the issues. They uploaded my rental contract for verification to ensure there were no unreasonable charges. Over the years, Zuzuche customer service has consistently been an invaluable support and guarantee for my overseas car rentals, promptly resolving issues to my satisfaction. My deep appreciation for Zuzuche customer service and their diligent professionalism focused on customer needs. Thank you, Zuzuche. With Zuzuche, overseas car rentals are always worry-free and reassuring.

The service was quite fast.

The service was excellent, the staff were very friendly, and communication was very pleasant.

The pickup process was quick and efficient.

The guy with the gold chain was incredibly persuasive and insisted on buying the rental company's insurance. However, I had already purchased full coverage through QEEQ and firmly declined.

Confirmed refund information was not processed.

Very satisfied

The queue was very long, and the waiting time was excessive.

Terrible! They set traps secretly. Be sure to check the scratched areas on the chassis carefully to avoid falling into their trap!

Very satisfied.