ACE Rental Cars, Brisbane - Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

ACE Rental Cars - Brisbane - Airport Information, Car Rental Instructions & Policies

Address

Off Airport 330 Nudgee Road

Telephone

1800 620 408 / +61 7 3565 1800 / +61 7 3565 1800

Pick-up Instructions

The ACE Rental Cars - Brisbane - Airport car rental location is located out of the airport

Please contact Ace Brisbane for shuttle bus collection (1800 62 04 08 /+617 3565 1800) and then make your way over to the collection points. Brisbane Domestic Terminal: Over the SkyBridge and follow the sign to Bus and Coaches on level one, the ACE bus pickups at bay C1 and C2 Brisbane International Terminal; From the arrivals hall follow the exit for “Coach Departures" and follow the ramp down a short path until the coach and bus parking area. The bus collects at bay 3 & 4. Last shuttle bus pick up is at 1730 during weekdays & 1630 on weekends

Drop-off Instructions

Returning Your Rental VehiclennRemember to re-fuel to agreed level when returning your vehicle. Shuttle service to domestic and international terminals from 8 a.m. to 4:30 p.m. DEPARTING FLIGHTS Allow an additional 30 minutes prior to flight check-in time for vehicle return & transfer to terminal.nAfter Hours ReturnsnnAfter hour returns need to be pre-arranged with our Brisbane Branch at a cost of $50. Once arranged the branch will contact you with the relevant drop off details.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:00 -16:59	07:00 -16:59	07:00 -16:59	07:00 -16:59	07:00 -16:59	07:00 -16:59	07:00 -16:59

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	AUD 200-500	15-30

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

18 - 100 years old

Young Driver Fee applies at 18 - 20 years old with charge of AUD 9 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

If you are a local renter, you may be required to present a utility bill within 3 months for checking.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Mornington Peninsula, Phillip Island, Churchill Island

Please use the bridge to reach this location; vehicles are not permitted on the ferry.

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island

Bookings pick-up in Tasmania are permitted to travel to Bruny Island. Driving is only allowed on sealed (e.g. concrete, asphalt) roads. Any damage to the vehicle caused by driving on unsealed roads will result in an increase to the excess on your booking.

Not allowed:

Taking rental cars to following islands is not allowed：
Fraser Island, Magnetic Island, Rottnest Island

Island is not allowed to use ferries, customers can only travel to the island by overland Bridges.

Excess

Collision Damage Waiver Excess differs by car model:

AUD 5900 for other car models.

AUD 7900 for B5 Audi Rs3 Sportback,

AUD 7900 for Peugeot 5008,

AUD 7900 for U5 Audi Sq5 Inc. Gps-4wd,

Theft Insurance Excess differs by car model:

AUD 1500 for other car models.

AUD 7900 for B5 Audi Rs3 Sportback,

AUD 7900 for Peugeot 5008,

AUD 7900 for U5 Audi Sq5 Inc. Gps-4wd,

Third Party Liability Insurance Excess differs by car model:

AUD 5900 for other car models.

AUD 7900 for B5 Audi Rs3 Sportback,

AUD 7900 for Peugeot 5008,

AUD 7900 for U5 Audi Sq5 Inc. Gps-4wd,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

3.5 mi from Brisbane Airport

Railway Stations

1.4 mi from Eagle Junction Station

1.8 mi from Wooloowin

2.5 mi from International Terminal Railway Station

Hotels

0.1 mi from resort style home close to airport & CBD

0.5 mi from Ibis Budget Brisbane Airport

0.6 mi from Novotel Brisbane Airport

Other Landmarks

5.4 mi from Sky Needle

CHECK RATES

Map view of ACE Rental Cars Store Location

coordinates: -27.419662 153.073175

Guest Reviews

Total points： 7.6 / 10 Good

Vehicle condition: 6.1
Vehicle cleanliness: 6.3
Spaciousness: 6.6
Counter staff: 6.1
Pick-up location: 5.7
Drop-off location: 6.1
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

R.Taylor
Brisbane
9.8 /10 Excellent
Reviewed: Sunday, September 23, 2018
Dislike: Get back to old pickup system, this electronic bullshit takes far too long.
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F.Abdelaty
Brisbane
10 /10 Excellent
Reviewed: Sunday, February 24, 2019
The staff were very friendly, all the cars at the lot were new with under 40,000 km on the dash. I had a long term rental which I drove daily for 6 weeks and never had any problems or concerns. They have a transport service that can take you to and from the airport as they're offsite
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W.Ngo
Brisbane
8 /10 Very good
Reviewed: Friday, March 15, 2019
On the Sydney drop off point, past the gantry, there was no further indication on where the office was. There should be more signage to help on that.
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Novica
Brisbane
8.7 /10 Very good
Reviewed: Monday, April 8, 2019
recommended
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H.Maru
Brisbane
9 /10 Excellent
Reviewed: Thursday, April 11, 2019
Ace Rental Cars Staff were great. We obviously underestimated the size of the car and your staff offered a larger car which we declined. But was thankful for the offer. Please congratulate your staff for their empathy and professionalism.
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Anonymous
Brisbane
5.7 /10 Average
Reviewed: Monday, April 29, 2019
The offsite drop-off and pickup were a hassle. Had to leave the car with Hertz in Melbourne as email said the airport and paperwork said an offsite address. I used the email address and was hassled by Hertz
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Anonymous
Brisbane
8 /10 Very good
Reviewed: Monday, May 6, 2019
The car did not have a parcel shelf and we queried this at the time as we felt it was a security risk. The person did look but just told us that some people take them out and then forget to put them back and they did not have one for us so hard luck basically !!! We also found that when we were using the car that the auxiliary ports did not work so we could not use the sat nav. We then found it was a fuse that had gone and purchased one. We told ace when we returned the car but they did not seem interested. I think that a bit better customer service at the pick up would be better, I did feel that they were a bit stand offish
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Anonymous
Brisbane
4.7 /10 Average
Reviewed: Wednesday, June 12, 2019
hard to find pick up and drop off location and also very long wait times for the 5 minute shuttle ride to and from airport !!! wouldn't use again
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Anonymous
Brisbane
3.7 /10 Poor
Reviewed: Saturday, June 15, 2019
Car booked was "large sedan" eg Camry. Car received was the much smaller Suzuki Vitara... and only received that after an hour. Only option for toll payments was $13/day "toll protection" or $34 per toll admin fee... outrageous and particularly annoying given we only used a toll road once. Carplay didn't work in car. Dropoff was also slow -- depot was 10 minutes from airport but took more than 25 minutes to get shuttle back to airport.
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Wilhelm
Brisbane
4 /10 Average
Reviewed: Sunday, July 7, 2019
Dirty old car in bad driving condition @ $230.00/day. Very unfriendly staff at drop off.
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D.Hankin
Brisbane
8 /10 Very good
Reviewed: Sunday, August 18, 2019
Time for pick up from airport and collection of car was over an hour
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J.Kim
Brisbane
10 /10 Excellent
Reviewed: Monday, September 23, 2019
Kiindly staff
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Anonymous
Brisbane
10 /10 Excellent
Reviewed: Thursday, October 31, 2019
Excellent friendly staff
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FRANK
Brisbane
10 /10 Excellent
Reviewed: Sunday, November 10, 2019
very good experience
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Anonymous
Brisbane
9 /10 Excellent
Reviewed: Thursday, November 28, 2019
The customer service person explains well at the counter when we collect the car. And the car is in good condition.
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B.Tonkin
Brisbane
6.7 /10 Average
Reviewed: Saturday, January 18, 2020
After hours pi k up very poor waited more than 1 hour for pick up from airport.we phoned the office got an answerphone which said go to pick up point .no one came until my son managed to contact an agent in Melbourne.we landed in Brisbane
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Anonymous
Brisbane
7.3 /10 Good
Reviewed: Wednesday, March 11, 2020
The shuttle bus waiting time back to Airport was a bit long, counter waiting time was long as well as only two ladies in-charging the counter for all booking, pick up, return, phone call etc. stuffs
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Anonymous
Brisbane
10 /10 Excellent
Reviewed: Thursday, February 29, 2024
Car met my expectations and it was a nice drive for the road trip. Thankfully there weren't any issues with the car throughout my 6 days of driving it, and it was reliable in my experience.
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Lilith Cissie
Brisbane
10 /10 Excellent
Reviewed: Thursday, February 18, 2016
The service is quite good. I encountered some accidents and my English is not very good. The staff at the store were very patient and handled all the procedures for me, reassuring me multiple times that there was no problem and the insurance company would cover the costs, so I didn't need to worry.
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Adam Bloomfield
Brisbane
8 /10 Very good
Reviewed: Saturday, January 11, 2014
80,000 km car, the condition is average. The store is outside the airport, and they send a shuttle bus to pick you up from the airport bus station. It's best to call them in advance.
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Webb Thackeray
Brisbane
4 /10 Average
Reviewed: Tuesday, December 24, 2013
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Hedy Michelson
Brisbane
10 /10 Excellent
Reviewed: Wednesday, February 19, 2014
The lady at the front desk was very kind. She asked where I was heading and informed me that there was a storm in that area. She even proactively checked the road conditions for me, saying there were no road closures for now. The only issue was waiting a bit for the shuttle, as it doesn't pick up just one person at a time.
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Lambert Southey
Brisbane
2 /10 Poor
Reviewed: Friday, October 20, 2017
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