United Kingdom Car Rentals

Due to language issues, an additional £20 was charged for upgrading the car model.

The car pickup process is quite convenient.

En el mostrador nos ofrecían un seguro que incluía coste 0 ante cualquier inconveniente, y era de mejor precio que el seguro adicional pagado de Axa en QEEQ, con el que te obligan a pagar cualquier inconveniente y luego pedir a Acá que lo devuelvan.

The staff were very helpful. I didn’t realize there were two airports in Belfast. Our booking was for the international airport, but we ended up at the city airport. The reception staff were very nice and quickly arranged a car for us. However, the service during the car exchange was just average. They wanted to charge £70 for a tiny scratch on the tire (we didn't encounter any issues during the rental period and have no idea how it happened; it was raining when we picked up the car, so we didn't notice it). In the end, the rental company didn't charge us, as it seems they resolved it internally. Overall, the experience was smooth, and no extra costs were incurred. It was a pleasant car rental experience.

Very satisfied, both pickup and drop-off went smoothly.

Highly recommend Europcar. Unlike other rental companies that add extra charges, the initial quote is exactly what you pay, and the final billing process is very swift.

Everything was great.

I thought it would be an old car, but it turned out to be a brand-new Golf. Such a pleasant surprise!

Pretty good. Although the provided Peugeot 5008 was somewhat different from the Mercedes GLB I booked, it was close enough and quite easy to drive.

The trip was three days to the Highlands and Isle of Skye, covering 600 miles. British drivers are indeed very disciplined, but it's true they don't slow down at turns. On those roads narrower than a two-lane road in China (often lacking a centerline), with a speed limit of 60 mph (100 kph), occasionally you'd see a fast-moving European heavy truck coming from the opposite direction. For someone used to left-hand drive and driving on the right side, it's easy to steer into the curb or ditch on the left. On the Isle of Skye, I even got two tickets in a single day. The first was for overnight parking where charges start after 8 AM the next day—the officer issued the ticket at 8:20 to meet his quota. The second was because parking on roads with double yellow lines is prohibited—foreigners commonly parked like that, and I wasn't paying attention. I confronted the officer (both tickets were issued by the same officer) and explained the official parking lot was full, and he replied bluntly, “Come back another day then.” When I mentioned I already received two tickets, he mockingly said, “Today sure is my lucky day!” I deeply regretted not responding sharply at the time. Later, I appealed online and received a response the very next day stating that since I was a foreigner visiting for the first time and might be unfamiliar with the rules, both tickets would be canceled, which did lift my spirits a bit.

The staff were friendly, no additional charges, and the vehicle was in good condition.

The staff provided excellent service, the car model matched the reservation, there was no forced upselling, and their explanation about the insurance was very thorough and responsible. Highly recommend!

The service was excellent and patient. On the return day, we could choose between an on-the-spot inspection or a post-return inspection; we opted for the former to confirm everything was fine before leaving. Communication went smoothly, there was no upselling of insurance, and they upgraded the vehicle model. The car was very new, and the driving experience was great.

Excellent!

Great service

Very good, the staff were very nice. They simply explained the insurance options without any hard sell, mentioned them briefly! Everything was explained clearly, and the return process was very convenient.

Very good, convenient and fast. Have rented multiple times.

No need to queue, simple procedures.

I had reserved the car for 8:00 AM but arrived early at around 7:00 AM. Picking up the car was straightforward and very convenient.

The company upgraded the car model to a brand-new Mercedes proactively. The store is easy to locate, and the pickup and return process is convenient.

The staff was great and efficient. He informed me that the car I booked was not available and offered a free upgrade to a Nissan Qashqai. He also asked if I preferred a manual or automatic transmission and eventually brought over a Grandland. The car was spacious, brand new, and extremely comfortable to drive. The staff only inquired once about buying insurance in-store and did not push after I declined. He explained the claim process very clearly. Overall, I had an excellent experience.

Overall it's acceptable, though we were very prepared in advance. We took comprehensive photos of the car, so there were no disputes afterward. Reminder to everyone: make sure to take photos of the car from all angles when picking it up and upload them to QEEQ just in case. We just dropped off the car and are currently waiting for the security deposit to be refunded to our credit card, hoping everything goes smoothly.

Extremely satisfied! An amazing journey!

Satisfied with the service. Had to wait a bit to pick up the car, but returning it was very fast.

An excellent car rental and self-driving experience. The staff at the store, an elderly gentleman, was very friendly, talkative, and humorous. The car was thoroughly cleaned when picked up, and the return process was simple and quick.

Not many people picking up cars at Luton.

Very satisfied with the car rental experience. I originally booked a Mercedes C, but they gave me a Mercedes CLA, and it was the CLA 250 Shooting Brake. The driving experience was excellent.

The car rental process was completed in just fifteen minutes, very efficient.

The rental company is great. The staff at the front desk are friendly, and there are plenty of vehicles available. The car I got was almost new with less than 10,000 miles on it, and it was well-maintained with no noticeable scratches. Overall, I am very satisfied.

Car was collected without issue even with a foreign driving licence

Great service! The staff was very efficient and quick to assist.

Highly recommended

Satisfied

In some areas of London, congestion charges need to be paid, but it was inconvenient for us to handle it and we couldn't complete the payment. It would be better if the rental office could assist with this service.

It feels great.

Everything went smoothly without any issues.

Very satisfied.

The service was great, and picking up the car was convenient.

Service reminders are still insufficient.

Very satisfied, they reminded me in advance.

Good.

Very satisfactory

Very enthusiastic service.

The overall service was excellent and very satisfying.

Acceptable.

There were a lot of people at 9 AM on Saturday morning, but with 3-4 staff members, it was my turn quickly. Very satisfied.

Satisfied

The rental service was excellent, no issues at all.

Overall satisfied. The pickup and drop-off processes were very quick. The only issue was that the car rental company's phone couldn't be reached.

Decent