New Zealand Car Rentals

The organization is quite good, but the wait time at the airport to get to the rental station was a bit long.

The car rental service was quite good. I booked a Mitsubishi but got a Haval H6 instead. It's a bit large, but I got used to it and found it quite fuel-efficient.

Very satisfied.

Very efficient, no upselling.

Very satisfied

It's okay.

Satisfied

This car rental experience deserves a poor review for Europcar: We rented a Jimny specifically because it was winter in New Zealand, and we were concerned about rain and snow. The goal was to ensure driving safety with a 4WD vehicle, and also to take the opportunity to enjoy driving a Jimny during the trip. When we got to the rental counter, the staff saw that we had booked a Jimny and immediately whispered to someone nearby. Then, she came back and told us: "You booked a Jimny or an equivalent vehicle. There’s currently no Jimny available; instead, you’ll get a car of the same category." Hearing this, we were already halfway disappointed. However, we thought as long as the replacement was a 4WD, safety would still be guaranteed. So we explicitly told the staff that our itinerary included snowy mountain roads and that we needed a vehicle with 4WD for proper control and safety. To our surprise, she gave us a Yaris Cross (renting this car costs significantly less than a Jimny, by the way). I asked her three times to confirm whether the car was four-wheel drive (All-Wheel Drive) and if there were any other 4WD vehicles in the same category available. She insisted that the Yaris Cross was a 4WD, said there were no other options unless we paid for an upgrade, and started pitching various insurance options to us. In the end, we reluctantly agreed to take the Yaris Cross, added snow insurance as she suggested, and proceeded to pick up the vehicle. So far, everything seemed fine. Once we left the airport and headed to the parking lot, there it was—a shiny Jimny parked right next to our car. And as for the Yaris given to us, its door and body were covered with scratches and scrapes. At that point, we were feeling pretty unhappy, but we decided to overlook it since the damages didn’t affect functionality. Moreover, we wanted to make it to the lodge before dark, so we didn’t go back to argue. Little did we know, the drama was far from over. Driving from Queenstown to Wanaka went relatively smoothly, but upon reaching Mount Cook, we encountered lower temperatures and roads with a light mix of ice and gravel. Every time I stopped at a stop sign and tried to accelerate, the front wheels felt like they were slipping, as if losing traction completely. This alarmed us, so we looked it up online and discovered that the Yaris Cross isn’t even a 4WD! For the remainder of the trip, we had to drive extremely cautiously. We were fortunate not to encounter heavy snow; otherwise, the potential risk would have been unthinkable. Throughout this trip, we couldn’t understand why the rental staff falsely claimed the Yaris was a 4WD, why the available Jimny wasn’t rented to us, and why multiple insurance options were heavily promoted.

Short waiting time in line.

Picking up the car was convenient, but returning it required dropping the keys in the box when no one was at the office, which made me a bit worried.

Very satisfied.

The overall service was acceptable. However, the car had a strong vomit smell left by the previous renter, which persisted throughout the rental period. It made us feel very nauseous.

Very good.

The car pickup process was very quick and convenient.

Extremely satisfied

Excellent, the car drives very smoothly.

The staff are quite nice.

It's acceptable.

The reserved car was provided without any changes, and the procedures were handled quickly.

Very satisfied

The procedures were relatively simple, and the staff didn't ask too many questions. They just briefly checked the insurance document before handing over the car. However, the car model was different from what was reserved. Auckland Avis seems to have quite a few Hyundai vehicles.

Completely hassle-free, absolutely great.

Very satisfied.

The shuttle service is very convenient, and the explanation is detailed and enthusiastic.

Very satisfied, the vehicle was clean and tidy.

Very satisfied.

The service was good, pick-up and return were convenient, and the deposit refund was quick with no unnecessary fuss. A very positive car rental experience. Although the car wasn't a Rav4, it was of the same class, and quite good.

Advertised one thing, delivered another. Be cautious when booking—reserved a Prado but got an Isuzu. The driving experience was disappointing!

Convenient and efficient, offering high-quality vehicles.

The service is quite good.

Very satisfied

Very satisfied!

Very good, overall satisfied.

Overall satisfied, but the full-to-full fuel policy was not clearly explained.

Very satisfied

This was my first time renting a car in New Zealand, driving through the South Island from the central route to the eastern route. Over 9 days, I drove more than 1500 kilometers and was very satisfied overall. The hybrid vehicle was fuel-efficient and provided an excellent driving experience, even better than my own gasoline car. Andrew, the staff member at the shop, was extremely helpful and patiently explained everything. He even recommended a local weather forecast app and quickly assisted in answering my questions about snow chains.

The attendant was very friendly.

Great provider

Excellent provider

The service was very good.

The service was excellent. They were about to close but still waited for us to pick up the car. Very friendly attitude.

Satisfied

Good service

Satisfied

Very satisfied. The car rental company kindly reminded us that the return time was close to our flight time and arranged for their colleagues in Christchurch to open early for us. We greatly appreciate their special accommodation.

Very satisfied; the vehicle was in excellent condition and fully equipped.

The overall service was very satisfactory. Once we found the place, the staff were surprisingly friendly, which made the experience very enjoyable.

Overall very convenient.

Excellent.

Very satisfied