There was a queue for car pick-up, about 20 minutes; compared to other rental companies, the queue was quite long, which also speaks to the reputation and strength of Hertz.
The staff were patient and attentive. My English is not very good, but she was able to slowly repeat the key points, write them down as she spoke, and didn't try to upsell any additional insurance. I was very satisfied.
The pick-up process was straightforward and smooth.
The drop-off process was even simpler, just handing over the keys at the parking lot. The staff asked if everything was fine and I replied that it was great with no issues. The drop-off process took only two minutes. Wonderful!
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