The pick-up and return locations are actually easy to find, located in the parking lot opposite the terminal. However, there is no fixed service counter, and you need to contact the agent in advance. The service staff has a good attitude; although his English is fairly basic, he managed to communicate everything clearly through gestures and explanations. There were two unexpected aspects: first, the deposit needs to be paid by card, but the refund is given in cash (you can choose between Indonesian Rupiah or US dollars). If refunded in Rupiah, you'll need to find ways to spend it before boarding; if refunded in US dollars, there'll be a currency exchange loss. Second, the IC card used for tolls requires a prepaid fee, and any unused balance will not be refunded.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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