Due to a flight delay, I had already called QEEQ customer service and the local rental company in advance. In the end, we rushed and arrived 2 minutes after their closing time. They insisted on charging 100 MYR for a late fee, which was more expensive than the car rental itself. QEEQ customer service couldn't resolve this issue, so we didn't end up picking up the car. This car rental experience was very disappointing.
“smooth transaction with car rental -picking up to returning”
About Hawk:10.0/10
Like: effeciency and flexibility of the company. Debit cards are not supposed to be accepted prior to collecting the car however they made a decision to allow cash instead. Dislike: none
“Good car, good service protocol, inefficient staffs.”
About Hawk:8.2/10
Like: Car was in good condition; reasonable price; emergency repair and replacement service clearly stated under the terms and conditions provided peace of mind. Dislike: inefficient staffs - for pick-up, we called them before arrival at the office, yet documents were totally unprepared, no staffs in the office, we waited for more than 30 minutes for the staffs to come to the office and for the documents to be prepared.
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Customer Service
Excellent
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View more >Dislike: inefficient staffs - for pick-up, we called them before arrival at the office, yet documents were totally unprepared, no staffs in the office, we waited for more than 30 minutes for the staffs to come to the office and for the documents to be prepared.