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Live chat Email us Service Code: 3887455170
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always problem

Reviewed: Tue, Mar 10, 2020
About GOLDCAR: 7.3 /10
Goldcar always try to sell extra option and sometimes you can't refuse of them. last time it was service of fuel refill and i couldn't rent car without this service. This time it was the pick-up location. Although as said in booking terms pick-up location is in the airport but you need to pay 20 euro for that. otherwise you have to go to other parking about an hour by yourself. And they charged me for the last rent which was 1,5 years ago for empty fuel tank returning, although i always return the car, refilling full. They didn't show any evidence, fotos.
About QEEQ: 10.0 /10
Economy | Opel Corsa or similar

Relevant Reviews on GOLDCAR in Italy

Porter Wyclif(fe)

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Reviewed: Thu, Apr 26, 2018
About GOLDCAR: 10.0 /10
No queues.

Hazel Cook

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Reviewed: Wed, Aug 10, 2016
About GOLDCAR: 10.0 /10
Great service, very professional.
About QEEQ: 10.0 /10

S.Huf

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Mini | Fiat 500 or similar
Reviewed: Thu, Jul 25, 2019
“Terrible - problem with pickup of car in Italy,UK customer service not pick up, lost money”
About GOLDCAR: 6.3 /10
No

J.LEMONNIER

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Mini | Renault Twingo 2 Doors or similar
Reviewed: Fri, Jul 5, 2019
About GOLDCAR: 7.0 /10
Difficulté à trouver le bureau Goldcar Énormément de monde ticket avec numèro Personnel sympathique mais ne parlant pas français et peu l'anglais!!! Attente = 1 heure 30 mn !!!! Incompréhension/aux couts demandés en plus J'avais opté pour assurance maximale mais on me demandait de payer + de 257 euros pour assurance multi risques J'ai du faire 1 carte de 1200€ caution + 157€ ??? je n'ai pas réussi à savoir pourquoi Je ne sais pas ce qui sera prélevé en final et vous contacterai auquel cas Sinon j'ai eu 1 Fiat Tipo donc supèrieur à ce que j'avais demandé ??? A la restitutionil m'a été précisé que tout était ok Je suppose donc ne pas avoir de frais suplémentaires Au final expérience peu satisfaisante

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Mini | Smart fortwo or similar
Reviewed: Mon, Jun 3, 2019
“customer service at Pisa airport through Goldcar was very bad.”
About GOLDCAR: 3.3 /10
Counter lady was quite rude. Tried to sell me more insurance. Told me I couldn't possibly have insurance as they own the cars so how could anyone else insure them! when she realised I wan't buying more insurance she almost threw the keys at me. Did't tell me where or how to collect car. Pisa airport rental cars are either a bus ride or long walk to collect. She gave me no information and I had to find all this out myself. Appalling service.
About QEEQ: 10.0 /10

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