always problem

Very convenient, the staff was friendly, and his English was excellent.

1. non avendo macchine a benzina del gruppo che avevo richiesto, mi hanno addebitato 9,90 per la tassa sul diesel!!! (non era un problema mio) (e non la fa pagare nessuno per quelle categorie d'auto...) 2. al mio rientro mi hanno "consigliato", dicendomi che rischiavo di aver addebitata la pulizia dell'auto, che passassi da un lavaggio ad "aspirare" quelle 4 pietrine che c erano dentro. Risultato: 15 minuti tra cercare il benzinaio, cambiare i gettoni, aspirare e ritornare. tutto questo potevano farlo loro in 2 minuti esatti visto che è stato il tempo effettivo necessario per aspirare "quella gran quantità di terra che c'era..."

Upon pick up, I was informed I would not be handed the keys unless I paid for extra insurance. This was not advised to me at any process of the car rental portion. I ended up paying over $500 more for the car than initially told. Not once was I advised about this.

Counter staff became hostile when I didn't want to purchase additional insurance (not needed as i had an annual SDCW policy). On returning the vehicle, the staff member inspected the car and found 2 minute scratches (almost invisible to the naked eye and certainly not done by me) and said that, technically, I was responsible for this as the 'damage' had not been reported when I picked up the car. She decided not to charge me as she was 'tired'. I am not an easily annoyed person, but her attitude made me very cross. I would not use goldcar again. If you choose to do so, I would recommend inspecting thoroughly the vehicle on pickup and making sure that you report even the tiniest scratch and paint chip before accepting the car.