The service was excellent. What impressed me the most was that after returning the car, I realized at another rental location that I had left my driver's license and some cash in the toolbox. I went back to look for them, and the staff directed me to the front desk. At the same time, two staff members brought my driver's license and cash (a few hundred dollars) to the counter and returned them to me in person! I was so touched!

It was alright. Initially got a white Nissan with around 30,000 miles on it. After a week, the undercarriage cover screws came loose, so I went to the dealership to exchange the car. They gave me a similar model but in dark gray. They processed the full insurance I had taken out, probably to avoid their staff being held accountable. I didn't pay anything extra, and they weren't responsible for any damage. They didn't upgrade my car, but maybe there were no luxury models available at the time. I didn't mind. Returned the car after five days without any issues.

Good service quality, easy car return.

Basic car which I booked . Excellent service and no upselling which I appreciated

Excellent platform. The best there is for value

Picking up the car was a pain. First, there was an issue with Dollar processing my credit card. Calls to my credit card company showed that there was no problem. I had to bail on the reservation desk and go to the Dollar Kiosk, which was able to process my credit card with no problem. The kiosk attempted to print my documents (contract, etc), but only blank pages emerged. I was told to proceed to the garage and just take "any car in area B". This process took at least 45 minutes. I went out to pick up my car from the garage. The Dollar representative said I was not supposed to take any car from area B, as I had been instructed by the Dollar representative. She sent me back to the counter, where I had to wait in line for the 3rd time to sort it all out. The representative at the counter printed out my contract and wrote the letter "B" on the front. I went back to the garage with this new document in-hand and was told to take any car from area B.... I found the process to be slow and frustrating. I pre-booked online, yet came across lots of confusion and delays when it came to pick-up. The Dollar employees were patient and accommodating, but the systems they were navigating to get me a car were obviously slowing them down.