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Live chat Email us Service Code: 8668227125
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Amazing service! Vehicle in excellent condition!

Reviewed: Sat, Feb 15, 2020
About Hertz: 10.0 /10
It's a Sunday when we're due to pick up our car in Civitavecchia by 10:30am. Due to an unexpected customs clearance delay at Rome airport, we anticipated that we would arrive after 11:00am (the branch closing time). With the help of the airport transfer driver, we contacted the counter staff about situation who had very kindly waited for us, even after the office hours. We ended up arriving at 11:15am, and the counter staff was still there waiting for us. My husband and I were very grateful and impressed with the counter staff service which far exceeded our expectation. Hertz is lucky to have such a good staff to provide such impeccable service. Will surely use Hertz again when we travel to Civitavecchia again.
About QEEQ: 10.0 /10
Compact | Fiat 500l or similar

Relevant Reviews on Hertz in Italy

Beryl Wollaston

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Reviewed: Thu, Feb 6, 2025
About Hertz: 10.0 /10
Smooth process.
About QEEQ: 10.0 /10

BushStokie

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Compact | D Fiat 500l or similar
Reviewed: Fri, Sep 27, 2019
“Better than last time I went to Italy”
About Hertz: 6.3 /10
Hertz told me car had no scratches but it had several. They said I had a full tank but it was only 80%. On return I was asked when I last filled the car and I said 3miles before. The girl accused ME of lying which enraged me as they had lied to me at outset and I had indeed just filled the car. Italian car hire is a nightmare. They are cheats.
About QEEQ: 10.0 /10
I liked easyrent -you dealt with my concerns with a human touch

Gio

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Small SUV | Nissan X-Trail or similar
Reviewed: Tue, Aug 27, 2019
“smooth booking process but vastly excessive delays both on pick up and drop off. Disappointing”
About Hertz: 6.7 /10
I waited just over 2 hours to pick up my vehicle. Then the seat belts weren't set up properly leading to further delays. Despite the best efforts of the staff who were friendly and helpful, they just couldn't cope with the volume of demands placed on them. Also vehicle drop off was a 45 minute wait, very disorganized and not enough staff. again staff were friendly and helpful but overwhelmed with customers to deal with. It was very disappointing and I will NOT choose Hertz again because of this.
About QEEQ: 8.0 /10
all fine

L.Tovo

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Convertible | Opel Cascada Cabrio or similar
Reviewed: Sun, Aug 18, 2019
“Helpful,friendly,great value for money.”
About Hertz: 8.3 /10
Helpful,friendly,great value for money. Car exceeded expectations
About QEEQ: 10.0 /10
Helpful,friendly,great value for money.

M.Anselmini

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Mini | Fiat Abarth 500 or similar
Reviewed: Sun, Jun 2, 2019
About Hertz: 9.7 /10
When I dropped the car the parking to return the vehicle is outside now. I was wondering what happened if raining. I was by myself and with a heavy luggage. I rather prefer to drop the car inside to avoid problems if raining.
About QEEQ: 10.0 /10

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