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Amazing service! Vehicle in excellent condition!

Reviewed: Sat, Feb 15, 2020
About Hertz: 10.0 /10
It's a Sunday when we're due to pick up our car in Civitavecchia by 10:30am. Due to an unexpected customs clearance delay at Rome airport, we anticipated that we would arrive after 11:00am (the branch closing time). With the help of the airport transfer driver, we contacted the counter staff about situation who had very kindly waited for us, even after the office hours. We ended up arriving at 11:15am, and the counter staff was still there waiting for us. My husband and I were very grateful and impressed with the counter staff service which far exceeded our expectation. Hertz is lucky to have such a good staff to provide such impeccable service. Will surely use Hertz again when we travel to Civitavecchia again.
About QEEQ: 10.0 /10
Compact | Fiat 500l or similar

Relevant Reviews on Hertz in Italy

Wayne Raymond

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Reviewed: Sat, Jul 6, 2019
About Hertz: 8.0 /10
Fairly enthusiastic, overall a good experience!
About QEEQ: 8.0 /10

Zara Hodgson

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Reviewed: Wed, Sep 13, 2017
About Hertz: 8.0 /10
The process was very smooth. The booked car model was unavailable, but they upgraded us to a larger car after learning we had a lot of luggage.
About QEEQ: 8.0 /10

Jack Roy

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Reviewed: Fri, Aug 1, 2014
About Hertz: 10.0 /10
Pretty good.
About QEEQ: 10.0 /10

S.Sergi

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Economy | Fiat Panda 2 Doors or similar
Reviewed: Fri, Oct 4, 2019
“Excellent”
About Hertz: 10.0 /10
Hertz was excellent, having ran out of small cars they upgraded me toa larger more comfortable one at no extra cost. Staff was corteus and wfficient.
About QEEQ: 10.0 /10
Extremely easy and fast booking. Competitive prices. Will use it again.

Y.Roshchakhovskaya

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Compact | Fiat 500l or similar
Reviewed: Wed, Jun 19, 2019
“Отлично”
About Hertz: 9.3 /10
Да, даои машину выше классом
About QEEQ: 10.0 /10
Все было отлично

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