We paid in full for this car, but when we arrived at the rental location, they had rented the car to someone else without contacting us. They forced us to pay an extra €141 for a different car, a Peugeot, which was worse than the Ford! The reason given was that we were late! There was no prior notice that the car would not be held if we were late. They just wanted to charge more money! I just want to ask, if I book a hotel room at full price and arrive late, is the hotel room given to someone else?
Vehicle cleanliness could have been better. Staff was kind and efficient, easy pick-up and drop-off.
About QEEQ:10.0/10
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