“To the moon and beyond !”

Excelente servicio y atención al cliente. Algo lejos del Aeropuerto, todo salió a la perfección.

Did not realize car pickup occurred at site remote from main rental car pickup site. Too much additional time involved! Also, long wait once arrived at Routes rental pickup site. Also, learned at pickup site that insurance card had to be provided. Not made clear enough at time of booking, and did not print out with pickup instruction sheet.

Ended up with a Jeep Wrangler Sahara. Only other choice was a Dodge Durango. We preferred to have a smaller vehicle for better gas mileage. The Jeep was “cool”, but buffeted a lot in the wind on the freeway. And it only got 19 mpg. Routes did compensate us with a half tank of free gas, as we complained and requested such upon accepting the car.

More polite counter staff would make a big difference.

Great staff, very polite and helpful. They are not pushy like other places.