車の状態はとても良かったです。 韓国　キア自動車の　スポーテージというsuv でした。安全、運転支援システムも装備されており もともと予約していた車よりも荷室や 後席の足元が広く使いやすかったと思います。

クレジットカード会社からロックがかかっていて 請求に対応できないという連絡が入りました。 英語表記のメールでしたし、不安でしたが LINEのサポートで相談すると日本語で対応や 返事がありました。返事がものすごく早くて 支払いや予約が間違いなく成立していることを証明 してくれて助かりました。ロイさんという方でした。

This Budget location mainly rents large vehicles, and our Kia Carnival was the smallest one. It is located outside Melbourne city, about a $30 Uber ride from the city center, which is very convenient since there are usually no large vehicles available in city locations. Communication over the phone was smooth, the car model was accurate at pick-up, and the staff was very helpful, assisting me in thoroughly checking the vehicle's condition, informing me of the fuel type and fines, and explaining the insurance in detail rather than trying to upsell. They assured me that using third-party insurance was fine. When returning the car, we were in a hurry, and the staff said they would wait for us until the agreed-upon time (since businesses in Australia often close earlier than 5 PM). We managed to return the car just before they closed the gate, and they didn't mind that we were a bit short on fuel.

Easy car pickup

Problema inicial en aeropuerto por falta de máquina para hacer cargo con tarjeta de crédito sin numeración. Oficina de Budget en Hobart, excelente. Arreglo problemas satisfactoriamente.

Budget service at the airport is ok and I believe Hertz staff help out in the pick when the Budget staff were not available. The waiting time is about 45mins.