Good service, good car, had to rely on the "Best price guarantee" to get the best price

Very disappointed in having to pay a £700 deposit

I was upgraded to a medium-sized car because the car I'd booked needed extra cleaning. They were great about explaining the car's controls and how to return the car out of hours. No pressure to pay for extra insurance or anything like that either.

Good value for money.

Great to compare the various car hires available. Happy with the discount code as well.

We arrived slightly early but the Europcar guy was friendly and went out of his way to help us get away as quickly as possible. It would have been five stars if the guy hadn't then tried to sell us excess insurance (which we already had). This made the whole thing slightly uncomfortable, which was a major shame as otherwise it would have been perfect. Please can Europcar train its people not to clumsily up-sell insurance to its customers? It seems to be endemic in the sector, unfortunately. I want to be left alone to make my own decisions about what insurance I buy, not frightened into buying Europcar's insurance!

Like: The team of Europcar goes that extra mile to keep the customer satisfied at all times
Dislike: Spent too much time on getting the vehicle, need more customer service people during peak hours