Good service, good car, had to rely on the "Best price guarantee" to get the best price
Diode
United Kingdom
Reviewed: Thu, Jan 16, 2020
About Keddy by Europcar:8.7/10
The car was perfect, the only real gripe I would have was, we returned the car early in the morning. We drove to the drop off, but there was no personnel at that time in the morning. But not having returned a car at Bristol at that time, we had no idea that we just drop the key in the box. But there was no instruction to that effect on the rental agreement or on the Europcar booth. Other than that it was all very good
About QEEQ:10.0/10
Price drop protector did not work in this instance, however it did on my next rental. But the "Best price guarantee" does look as if it has been honoured, just waiting for it to be credited to my account. All in all very happy with the process
The service was satisfactory. I specifically requested a manual transmission car, but they gave me an automatic. I thought it was a free upgrade, but it ended up costing me over 3000 more.
Like: convenient and courteous Dislike: They tried to take £700 + from my credit card because I didn't need to take their policy ( I have fully comprehensive insurance for all vehicles driven) even though the small print mentioned only £200
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Customer Service
Good service, good car, had to rely on the "Best price guarantee" to get the best price
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View more >Dislike: They tried to take £700 + from my credit card because I didn't need to take their policy ( I have fully comprehensive insurance for all vehicles driven) even though the small print mentioned only £200