Nice and easy

The company lacks a physical store and provides poor service. They deliberately tried to delay our flight schedule to extort money. The deposit has still not been refunded. They told us we need to go back to Cairo to find the person in charge for the refund. They insisted on receiving cash for fines and other fees instead of deducting it from the deposit. Due to the delay caused by the rental staff, we didn't have time to pursue the details.

The car is very old.

The pick-up and drop-off process was generally alright, but during the return, I was told that the car I rented was involved in violations, leading to its registration being suspended for 6 months and a $400 fine. However, no specific time, place, or reason for the violations were provided, making it feel like extortion. I followed all the rules, got no tickets, and committed no violations. Please investigate thoroughly to avoid wrongful penalties.

The staff kept asking for tips, which was very frustrating. Even after giving some, they complained it wasn’t enough and were very demanding. It was quite annoying, so I firmly refused.

I previously used Europcar in Turkey. Their service was excellent and it's a trusted big brand. When picking up the car, the staff carefully inspected the exterior and interior with me and made detailed records on the rental agreement.