CAIRO AIRPORT CAR RENTAL REVIEWS

At noon on Friday, there were hardly any customers at the counter. Providing a passport, credit card, and driver’s license was all it took, and we clarified the insurance and unlimited mileage terms before finalizing the contract smoothly (if no one is available at AVIS, you can also check with the Budget counter next door). For later issues, you can simply contact them via WhatsApp. When my tire was punctured, AVIS staff told me to visit a tire shop and then call them. They directly communicated with the shop over the phone, and the tire was repaired for just 100 EGP.

The experience was great. There was a minor issue during the return, but they didn't charge me for it.

I had previously read mixed reviews about car rentals in Cairo. This company actually forwards orders to Eurocar. The staff at the rental office was very efficient, sincere, and straightforward—no scams involved. The car was a Nissan Sunny with less than 30,000 kilometers on it, so it was fairly new. The owner mentioned that the previous renter in Luxor had damaged the rear right wheel and paid around 1200 RMB. If you purchase full insurance, such costs can be fully covered. However, there's an issue I encountered: my booking through QEEQ stated that it included basic insurance (essentially basic damage insurance where amounts beyond around 4000 RMB would be covered by the insurance company, but amounts below that would need to be paid personally). When I asked the office staff about this, they stated there was no damage insurance, and if there was, it would likely have been offered by QEEQ or other agencies like Shouqi. This inconsistency raises some concerns—either the rental owner misunderstood or there's an error in QEEQ's information. Therefore, I recommend purchasing full insurance. Additionally, I asked whether the car needed washing during pickup. The owner said it wasn't necessary, and the staff mentioned it depends on the situation. Ultimately, I felt the car's exterior was a bit dirty, but they didn't require me to clean it. I simply had to refuel the car to full.

Our self-driving trip in Egypt left me with a strong impression of the rented car, though not in a positive way. Right after picking up the car, I noticed the poor condition—it lacked a handbrake, which caused significant unease during driving. Additionally, the right headlight on the left side of the car was completely broken and unusable. When I pointed out the issue to the rental office during pickup, they shockingly claimed it wasn't a problem and the car was fine to drive, leaving me feeling rather helpless. As we drove, there were even more issues. The engine's oil light came on, and upon checking, the oil level was critically low. Fortunately, we found a nearby gas station where I could purchase some, though it cost me 900 Egyptian pounds to resolve the issue. While the rental office reimbursed this expense when we returned the car, it was evident they had seriously neglected maintaining the vehicle before renting it out. On the bright side, the car's performance and power were relatively decent during our 3000-kilometer journey. However, all these minor problems made the trip much more stressful than necessary. Driving in Egypt’s cities, especially in places like Cairo and Alexandria, requires a great deal of courage and composure. The added issues with the car only increased the pressure. I sincerely hope the rental company takes vehicle maintenance more seriously in the future to provide more reliable cars for other customers.

The service staff of Shouqi Car Rental Company are deceptive.

All ok

Very good will keep using it

The staff claimed they recorded a video of the car windows and took photos, but when switching the car, they required us to provide evidence of existing scratches on the vehicle. Make sure to take comprehensive photos of the entire car, including the undercarriage and windows. Since we picked up the car at night, our photos of the windows weren't clear, and they pointed out a small white spot on the glass. Please thoroughly record videos and take multiple clear photos as evidence.

The vehicle was outdated, and I had to wait a very long time, at least 20 minutes, to pick up the car. Make sure to take a detailed video during pick-up. It's recommended to wash the car before returning.

The car is very old.

The company lacks a physical store and provides poor service. They deliberately tried to delay our flight schedule to extort money. The deposit has still not been refunded. They told us we need to go back to Cairo to find the person in charge for the refund. They insisted on receiving cash for fines and other fees instead of deducting it from the deposit. Due to the delay caused by the rental staff, we didn't have time to pursue the details.

Overall, it was okay, without too many troubles.

Just average.

Despite my poor English, I managed to pick up the car smoothly, taking quick photos as a record. Purchased unlimited mileage for about $16 per day. Driving in Cairo is absolutely a nightmare; on the day of returning the car, I accidentally took a wrong turn and had an intense experience. Honestly, I didn’t even feel like taking photos or videos. Both the driver and passenger were focused on the road and the navigation. On the trip to Marsa Matruh, I ended up with two speeding tickets.

After renting the car and driving for about two hours from the airport towards Alexandria, the tire blew out approximately half an hour before arriving. It was extremely dangerous as I had to cross five lanes from the innermost lane of the highway to the emergency lane. I sought roadside assistance from the rental company, which has a branch in Alexandria, but they kept delaying support. In 40-degree weather, we had no choice but to replace the spare tire ourselves. Although we communicated in advance about getting a replacement car upon arrival, when we reached the Avis Alexandria branch, the four of us were offered seating for only two people, no water, and made to wait for nearly three hours. Ultimately, they replaced the tire alone and claimed the damage was my responsibility, stating that the tire had a large cut on its side. I truly don't understand; I was driving normally on the highway the entire time, so how could this be attributed to me? The service was completely unacceptable. I have rented with Avis in many places before but have never experienced such poor service as in Egypt. When returning the car, they charged me $100 for the tire without providing any receipt, only promising to email it later. Honestly, I don’t believe that will happen. The attitude was extremely disappointing, and I will continue to file complaints.

Very good. I saw people on Xiaohongshu mentioning various pitfalls, but in reality, the process was very professional. Just signing a contract, upgrading to unlimited mileage, and driving off. I bought QEEQ insurance instead of theirs. When returning the car, they barely inspected it and casually checked it before processing the return. They even dropped me off at T3. Within a week, I got my full deposit back. Additionally, this company doesn't require the 'three certificates as one'; a mainland passport combined with an international driver's license (IDP) suffices.

Very satisfied!

Pickup was at Terminal 3, but I arrived at Terminal 2. The company arranged someone to pick me up and take me to the correct location.

The staff's service attitude was quite good.

The deposit still hasn't been refunded. Be cautious to avoid being scammed.

Not bad.