Average car

The car was fine. There was some delay on pick-up due to incorrect address of Easirent desk at Gatwick in the pick up instructions. They could not explain the error.

The QEEQ instructions to get to the Easirent desk at Gatwick were incorrect. The instructions said to go to the Crowne Plaza Hotel in Crawley. When I got there, I called Easirent and was told to catch a taxi back to Gatwick airport terminal. I reported this to QEEQ but have still not received a refund of the taxi fare. (The instructions to drop off the car in Manchester were also misleading).

The guys on desk was rude and it was difficult to find on way back

Having never used Heathrow airport before, I found it difficult to find where to catch the bus from to the rental company. A phone call to the office sorted it, but perhaps the bus stop number could be added to the booking instructions. I also found it difficult to locate the offices to drop off the car. However, the car itself was fantastic value for money. I booked a small vehicle but was upgraded free of charge to the next size up due to availability. All staff were very friendly and helpful. I would definitely book with Easirent again. Especially now I know how to find them. :)

Took far to long to pick up car waited in line for over 40 mins, then had to wait for the car there was 4 people in front car was not cleaned inside or outside, windscreen was very smeary on the inside had to stop to get it cleaned