Average car

I ordered a 7 seater with 4 cases, when we arrived, we couldn’t even get out passengers and cases in the shuttle to the car hire place hence 2 x trips back and forth to the airport. The car did have 7 seats but no other space, I did ask to change the car during the rental period, but was told there were no other cars available. We were pushed to up sell extra insurance and told that our ‘protectmyexcess insurance’ wouldn’t cover bumps on private land (car parks) and given examples to get us to buy the policy, not the worst car hire, but also not the best!

Booking platform was perfect

We had a flat tire and had to make calls to four different agencies, starting with the rental site in Glasgow, before we got a new tire. It would have been much easier and faster if a spare tire was in the car. The kind gentleman who finally brought us a new tire said it was a frequent issue with rental cars.

The counter staff member was rude and offhand. I also found him to be evasive and somewhat shifty. He did not have the mini car group which I had booked- suggesting that we might wait some undetermined time for a late return or offering us a 9-seater vehicle instead. He then insisted that I was required to give a £2500 credit card deposit which he said would be held for 2 weeks- this larger deposit due to the fact it was a larger vehicle than I had booked. There was no offer of compensation for this mistake and no acknowledgement of the extra fuel that this vehicle would consume at my expense, or of the difficulties in manouvering this large vehicle in traffic, etc. Even in the light of this failure to supply the pre-booked vehicle, I felt this was an unneccessarily adversarial encounter. At the pick up point in an underground car park 3 blocks away the final check and release was conducted efficiently and courteously. This also was true for the return check and sign off as 'all fine'.

First time i felt like i have been conned by a rental company, lots of extras and hidden fees.

Although the bodywork of the car was clean the windows inside and out were filthy. On the outside the eater had been left to dry and