Very great experience with EasyRentCars service and Fara service

Great service, the owner is very friendly.

Very satisfied

Satisfied

It is said that FARA is the largest car rental company in the area. We chose it due to limited car options and pricing factors. When picking up the car, a Chinese staff member specifically mentioned the issue of insurance and suggested adding more coverage. However, since we had already purchased the super full coverage at the time of booking, we did not agree. The staff did remind us to check for any damage to the windshield and windows upon pickup. However, since we had to rush to our accommodation at Kirkjufell that night and previous car rental experiences had been smooth, we only took photos of the car's exterior. When returning the car, a different staff member, a foreigner, pretended to look around and then pointed out a small crack on the right side of the front windshield. I am sure no stone chips hit the windshield during our use, so I believe the damage was already there. Unfortunately, due to our oversight during pickup, we didn't have evidence. If the company intends to exploit consumers with damaged cars, it’s hard to avoid. Due to our flight schedule, we had to pay ISK 150,000 in advance for insurance claims. This experience reminded me that for future international car rentals, it’s better to choose a reputable global company.

Supposedly the only car rental company in Iceland with Chinese staff... Well... Maybe it's also the only company where Chinese people might scam their own kind. Rented a Hyundai ix55 series car, but the first time I went to pick it up, they tried to give me a lower grade model. On the next day, when swapping the car, they asked us to refuel. Does that mean the mileage for swapping the car is on us... fine... Let's not even mention there was nobody around during the car swap. And return? Don't even start. One door that worked only sometimes, sticky when opening and closing (we didn't check this due to inexperience, our oversight), and they deducted the entire deposit for it! One door (which wasn't really broken) cost 20,000 RMB? Is it because of our full insurance or our rush to catch a flight? I think it's quite clear. Icelanders are generally great and the place is worth visiting, but this car rental maybe... emmm... hopefully you won't have the same experience as us.