MSY is the worst for Car Rental pick up

Reasonable price

The pickup of the vehicle was under-staffed. We waited in a queue for a long time but once at the counter, the agents were fast and friendly. I wanted to compliment Sherry, the van driver that got us back to the airport after we dropped the car. What a delight she was to everyone on the bus. She was welcoming, engaging, helped everyone with their luggage, made us feel warm and safe, and was just extremely supportive and a delight. She kept us informed as to what would happen, and she reminded us about collecting all our personal items from the car before we set off. Sometimes it's just the little things that a company does that makes it stand out and makes customers want to choose them over the competition. Based on Sherry, she was the difference maker for me using your services.

I was provided pictures of the vehicle in regards to minor scratches etc. Upon going to the vehicle, there were more severe scratches that I had to photograph and return to the counter to show the counter staff. Also, there was no windshield washer fluid . I needed this during my drive from San Fran to LA . Something so minute should have been taken care of prior to releasing the vehicle.

None

Really nice car, efficient and friendly staff

The only complaint is that i have not received my deposit back in my bank.