I had arranged to pick up the car at 3 PM, but due to various reasons, I arrived in Faro at 6 PM. Upon arriving at Faro airport, we found out that the company offered a free shuttle service from the airport to the city center, but we were not informed about this in advance, so we ended up paying 10 euros for a taxi. When we arrived at the store to pick up the car, the employees were clearly tired and irritable as it was close to their 8 PM closing time and there were still many people waiting. They were unreasonably rude, refusing service to several foreign customers for various excuses, such as not accepting certain payment cards for the insurance. After waiting for an hour, the service staff, visibly annoyed, told us that because we were three hours late and had not paid a deposit, the car had been rented to someone else. This is ridiculous since the store allows online payments! We were absolutely furious.

Very smooth and fast pick up and drop off super cheap

Counter staff were outstanding...in-out and done quickly without any issues.

Super easy

Worst experience in the past 10 years. I was refused to pay by debit card and given no option but to buy again the insurance at double the price I already paid online- €15/day because I didn't have a credit card. Charged an out of hours fee for dropping off the car before 8:00. Pushed into hiring a tag for motorway at €1.85/day when I had to pay the tolls anyway and could have done without it as you could pay with cash or card at pay points. I felt bullied and ripped off. Only had a Toyota Aygo with no cruise control, no parking sensors no key remote lock, but I paid the price for a large premium car. Never ever will use this company nor reccomend to anyone.

The booking was all right- all good and thank you for all the options and smoothness of the booking.

The car was brand new so it was in great shape! The only thing that was disappointing was that Surprice gave the car to us completely empty, it was registering 0 km range left. So unfortunately we were very stressed trying to make it to a gas station in time, as well as driving in a new country.