Ease of booking and a pleasant rental experience

The staff at the store were very helpful. They informed us about nearby fuel stations and explained the procedures for picking up and returning the car. The return process was also very efficient.

My returning flight was at 7am and when OK rent a Car did not give me a choice to drop the car keys before 7am. I end up asking a friend to return the car keys so I wouldn't loose my flight. This is first time that I heard of a rental car company with an office in an airport that will not allow the car to be returned after business hours. I would not use this company again

Query already raised about a fuel tax payment

As above

OK Rent A Car are by far the worst hire company we have ever used. Collection from the airport by inadequately sized minibus, the queue was right next to another hire company with poor markings to indicate where to queue. On arrival at their depot, we were required to take a ticket (like Morrisons deli counter) and wait. We waited for 3 hours. They have no adequate waiting area inside for the number of people waiting (well over 100 people) and no toilet facilities. Their excuse "there is a lot of flights in today" - unfortunately I don't buy this excuse because they know ahead of time how many flights are inbound and how many bookings they had. They were poorly understaffed. The collection process was made worse by all staff charging different amounts (we'd booked 3 cars). We weren't told the terms and conditions differed from Easyrentcars and were told that returning the car fuel empty would not incur any charge because our booking was full to empty with Easyrentcars. On drop off the staff were rude and ignorant. Almost everyone who dropped off a car has some kind of additional charge for fuel, damage, or paperwork being incorrect (their fault not ours). I would highly recommend avoiding this sham rental company who cannot organise their staff or bookings and who like to charge customers overzealously on return. They charged my credit card without authorisation or signature for €97 to fuel the car, except fuel for this size car is only €50 locally. Avoid at all costs!