Ease of booking and a pleasant rental experience

The platform included full insurance, but during car pickup, they required us to purchase another full insurance before we could take the car. We were told that without it, any damage would incur a 1250 Euro charge. It seems like the platform and the rental company didn't coordinate well, which wasted a lot of my time. There was already a queue during pickup. Both pickup and return locations were fairly easy to find; just follow the signs. Since the Volkswagen we booked was out of stock, the rental company upgraded our car. The staff member was really very nice. The car had screen mirroring and a reverse camera. Be sure to check the fuel type while refueling. Turns out this was an X1 diesel version.

The confirmation email stated unlimited miles, at the desk I was told there is limit on the distance I can drive before they start charging for each extra km.

Excellent service and considerably cheaper than traditional alternatives

Works well, but you need someone who speaks English to rewrite some of it...

Biggest issue was it took two hours from arrival at the rental location to driving out. It was boiling hot and there were literally hundreds of people waiting in the sun. They used a ticket system when I arrived they were serving 134 and I was given ticket 207... 73 cars! When I did get the car it had damage to the door frame which meant it whistled at speed (The door frame had a large crease in it at the top near the sunroof)

Tricky one but... I specifically chose a Renault Espace from OK Rent a Car overloads of Peugeot 5008's... But when I got there they gave me a 5008... with 7 seats up you cannot get ANY significant size of luggage in (Hand luggage only behind the third row seats)

Car was excellent, it was all spoilt by the counter staff on pickup. I was lied to about how my excess insurance wasn’t as good as OKRentacars insurance as my insurance cost less. I was then guided to a term on my insurance around requiring a police report to log a claim and told that I couldn’t always get one. When I pointed out the police report is only required for an accident where the police are called the member of staff was annoyed that her trick didn’t work and started moaning at me in Spanish, very unprofessional.

Worked well, nice and easy. Shame about the car provider.