We specifically chose a staff member who speaks Chinese, but the person who met us didn't speak Chinese. The website stated that the 200 deposit was to be paid by credit card, but the non-Chinese-speaking staff asked for cash instead. Thankfully, we had 200 MYR on us, which left us dumbfounded. For the pick-up, it was said there would be a sign, but among the sea of pick-up signs, there was no sign with the car rental company's name or our reservation name. We spent over half an hour just finding the person. Even after contacting customer service repeatedly, it was hard to describe what the person picking us up looked like. We finally found him with a very unrecognizable sign, and he didn't speak Chinese, wasting our time. For the return, we agreed on a specific time, and he showed up for the car inspection. When it was time to return the 200 deposit, he said he didn't have the cash with him and asked if we had a Malaysian account for a transfer. Eventually, we contacted the company office, got 150 MYR first, and had to arrange another meeting point for the remaining 50 MYR after check-in at the airport. This would have been problematic if we were in a rush for our flight. Really a terrible experience overall.
“Good experience as experienced from previous rental bookings”
About Samavest:8.3/10
Our flight arrival was delayed 1.5hr, due to bad weather,Counter meet up staff was patience and even allow us to drop off 1.5 later than when booking was made. Thanks a million.
About QEEQ:10.0/10
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Customer Service
Very efficient service.
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