Returning the car at Marrakech train station was impossible to find via GPS. The staff couldn't clearly explain its location and told me to wait, but after an hour, there was still no response. Thankfully, a local driver helping with our desert tour assisted us. We had to go around for over ten kilometers through narrow alleys before finding a return point.
Coming from so far away to Morocco just to waste half a day returning a car affected our desert trip as well!
Absolutely not recommended.
No office at the airport. Waited three hours to get the car. The car was not full of gas, the condition was very poor, the brakes failed halfway, very dangerous. Customer service attitude was okay but very slow. Staff doesn't speak much English, which is a big problem; had to use translation software to translate English to French, very inconvenient.
Terrible rental company: 1. The car we picked up was not the model we reserved, and they told us it was the only car left and we couldn't change it. Later, a policeman helped us, and the rental company staff said that the next day we could swap our car for the reserved model in Rabat for free. Trusting this, we took the wrong car. The next day at 10 AM, the staff confirmed on the phone, but an hour later they asked us to call another number and then stopped answering. We had to call the company's main number, and they told us to drive back to Casablanca to change the car. Are you kidding? We arrived back in Casablanca at 2 PM and only managed to sort everything out and leave with the car at 4 PM. On the highway 120 km from Tangier, the warning and engine lights came on. It was 9 PM, and four women were stuck on the highway – imagine that! The so-called 24-hour customer service did not answer our calls! Is this a scam company? Zuzuche customer service asked us to go to Tangier to change the car, but when we got there we found out there was no longer a Tangier branch. We had to continue driving the faulty car.
2. We called three hours in advance to return the car, but four hours later the company personnel still hadn't arrived at the airport, almost causing us to miss our flight!
Car only had 34,000km and was in perfect condition. Only it was not fully cleaned and the tank was ¼ full when the booking stated full to full.
About QEEQ:10.0/10
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