frustrating

It’s was abit better this time because someone helped me. Atlanta is a big Airport, without help, no one can find their way out.

The Customer service desk gave me a better car than I had reserved, although they charged me more but it was spacious and better than the original reservation. Customer service was a bit pushy, but overall good.

Deceptive practices while up selling extra driver charge. Quoted $68 for our trip and charges $108, basically quoted for a week rate but we had reserved for 10 days....sleazy practice. Not a lot of money but terrible optics

After arriving at the counter, I was informed there was a $20/day charge for a local rental. Unexpected. Then I was told there was a a 30 minute wait for an available vehicle, and I was the third customer waiting. I eventually given an upgrade from Advantage.

Could have more staff at counter. Anyway you were better than the rest

The online process was great. The staff at the Ft. Myers was amazing. However, I called to verify the price that was going to be charged to my card and what she told me and what was charged was different. We found the discrepancy. However I do not understand why she wouldn't have included that in the price when telling me the final cost over the phone.