Communication was smooth. We asked them to deliver the car to our place, and since I live in Shibuya where parking is really expensive, the staff actually helped us find an overnight parking spot that was much cheaper and only about a 5-minute walk away (we were driving to Mt. Fuji early the next morning). They gave us an older X3, but it ran on diesel, was in good condition, easy to drive, and fuel costs were low. We returned the car at the airport parking lot—just make sure to allow extra time for drop-off because you’ll need to find a parking spot and settle all the charges. Overall, we were quite satisfied.