Good

Satisfied

Poor customer service provided by Sage. Apparently it was her first week at ACE she is originally from Hertz. She showed poor customer service skills and at times rolled her eyes like I was stupid.

Car was damaged and in poor condition inside and out. When we mentioned this the counter staff didn't seem to care. We weren't shown around the car or given instruction. It had alot of miles on the clock and we were concerned it would get us to our destination. The age and condition of the car it should not be on the road for hire. For the amount of money we paid for hire we did not expect to get something as old and damaged. We are going to put in a complaint to both ACE and AXA insurance. We are still awaiting the return of the $750 holding fee from ACE.

Like: The staff who handled our pick up and drop off is very friendly and efficient! We got a bigger van than requested. Extremely grateful for that as we had extra 2 bags which may not fit in a smaller van. When we reached the branch, the vehicle was ready for us. Very efficient service!
Dislike: I am satisfied with the sterling service so no other comment