Email confirmation specifically said in terminal for collection as I was not flying in I was dropped at car rental and walked to terminal called the number to be told I need to go back up to car rental it would have been helpful if this was mentioned on the email.
The only other thing was a deposit was taken from my credit card held until I returned the car but not refunded immediately (drop off out of hours) until I phoned the office as I am now out of the uk this has cost extra time and money
About QEEQ:10.0/10
Good easy experience apart from incorrect information emailed about pick up location
Very satisfied! There was an issue with illegal parking, but the staff helped make a quick phone call to resolve it immediately. They were very friendly, and both picking up and dropping off the car were easy to find. It was a great experience overall.
About QEEQ:10.0/10
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Customer Service
Great customer service just a couple of niggles
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