Both customer service and the car rental staff were very friendly and attentive.

Car brakes failed completely halfway throughout the trip and I had to make an emergency stop. Replacement was driven to me quickly

The late Mr Lim was a very great and kind chap. Our plane was delayed by two hours, and he still happily served us without any fuss at all. I am so shocked to hear from his colleagues when I returned the car that he has passed away a day or two after I collected the car from him. My condolences to his family.

Did not use the price drop since the membership to Diamond ____ has a subscription fee. It is unlikely for customers like us tourists to need to go to Malaysia so frequently for one year.

We got flat tyre on 2nd day and thought of changing it to spare by ourselves but tools are not provided in the car. They sent a mechanic over and change the tyre for us without additional charge. Thank you for the wonderful service.

Thank you Samavest for upgrading our car from vios to camry, but child-seat can be improve. Overall satisfy! Thank you very much! ;o)

Thank you Easyrentcars for coordinated. Please improve customer service as to meet client requirement (Due to child-seat request ISOFIX, but receive normal type). Thank you very much!