Satisfied

Simple procedures, friendly attitude

The AVIS in downtown Antalya, Turkey, is a really small establishment, but communication was smooth. However, they kept trying to sell us insurance for 20 lira per day, even though we had already purchased comprehensive insurance on the QEEQ website. The staff seemed a bit unhappy that we didn't buy it, but it didn't matter. The car was really new and in great condition, driving it was very comfortable, the air conditioning was strong, and the features were nice. The roads in Turkey are exceptionally well built. We rented the car for 6 days, driving all the way from Antalya to Izmir. Even on the longest day, driving for 7 hours didn't feel tiring. The scenery was amazing. If you come to Turkey, you absolutely have to drive yourself!

Booked an AT car, but received an MT car. No solution after long communication. No emergency plan and poor attitude.

The store we chose was supposed to be only 304 meters from the hotel, but because we had three large suitcases, we decided to take a taxi there. Good thing we did, because 304 meters was actually quite a walk. It felt quite far. On that day, there were many people lining up to pick up their cars, mostly fellow countrymen. It took about 1.5 hours to complete the paperwork and inspect the car. The S60 we originally booked was not available, so AVIS upgraded us for free to a Benz CLA180 diesel version since we had already prepaid. The car was not particularly new and had many scratches, but we were still happy about the free upgrade. Three girls driving this car was quite a smooth experience. However, the low chassis of the coupe made driving on D400 quite nerve-wracking.