Smooth booking and rewarding experience with the car

It might be because we arrived late, after midnight. The car rental company's airport pick-up service was not available, so we took another rental company's shuttle bus to the rental location. The computer system at the service desk was down, and there was only one employee handling things manually, which made the waiting time a bit long. Luckily, the staff had a great attitude, and we successfully completed the rental process in the end.

Waited 2 hours to pick up the car, the line was very long, which is quite unusual and delayed my dinner plans. Everything else was fine.