Very satisfied with the excellent service.

Fast and convenient.

The counter staff were very professional and courteous.

1. I had prepaid in full, but I still had to pay an additional $3.5 upon pick-up. This is clearly unreasonable! 2. Despite prepaying, the platform didn't transfer the money to Hertz, causing me to wait for 4 hours before getting the car! For prepaid orders, the car rental company must hold the car for 24 hours! 3. The facility fee should be clearly stated in advance, not after the charge has been made!

Friendly and efficient staff. No issues, even despite bringing the car back with some damage to the rear bumper.