Europcar is the worst car rental company in Thailand

Overall, I am very satisfied. I will choose this company again next time.

When returning the car, over 1,000 THB was unexpectedly charged to my credit card. The reason provided by customer service was that I had used the M Flow lane, which has a toll fee of 60 THB. However, the platform deducted a service fee from my credit card that was over 10 times the toll fee—more than 900 THB in total, resulting in a charge of over 1,000 THB. There was absolutely no prior notification about this lane, either in written or verbal form, before or after I used the car. I can accept the 60 THB toll fee, but where did the extra 900 THB service fee come from? I contacted customer service, but it’s been over a week and still no response. Additionally, the car I booked was in average condition with over 70,000 kilometers on it. The car system didn’t have Bluetooth, so I couldn’t even play music—only CDs and FM radio were available. I booked a two-door Yaris hatchback, but what I received was actually a Yaris sedan.

The customer service was extremely rude this time

I think this have some problem on air conditioner because it’s alway have some wind but not cold. I must turn maximum on every position but it doesn’t improve.

Like: New Car