At noon on Friday, there were hardly any customers at the counter. Providing a passport, credit card, and driver’s license was all it took, and we clarified the insurance and unlimited mileage terms before finalizing the contract smoothly (if no one is available at AVIS, you can also check with the Budget counter next door). For later issues, you can simply contact them via WhatsApp. When my tire was punctured, AVIS staff told me to visit a tire shop and then call them. They directly communicated with the shop over the phone, and the tire was repaired for just 100 EGP.