The service attitude was excellent. The shuttle location was clearly indicated, and the staff was very friendly when we called the company. The vehicle was in great condition, and the inspection was meticulously conducted. All wear and tear were documented on the computer, and there was absolutely no upselling—truly outstanding service.

The service attitude was excellent. Our English is not very good, but the staff patiently explained and communicated with us! The procedures for picking up and returning the car were very simple.

Mode company provides good overall service quality. The staff at the pickup and drop-off locations are friendly, and the process is quick and convenient without any hidden sales tactics.

Owner was extremely helpful and gave tips on places to visit

Was re-booked for a slightly cheaper price.

Car was received in excellent condition , it was neat and tidy, smooth pick up experience as well. Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland in addition to the ones in Christchurch . Absolutely wonderful person to deal with. He waited patiently at airport as well as it took us a little longer than anticipated with the family to reach the shuttle pick up point . 5 star service.