Very satisfied. I directly found the rental point by following the instructions. After completing the handover, they gave me a Jeep. The only minor downside was the lack of reverse electronic navigation, which tested my parking skills.

The service was great, no upselling, and the staff were very professional.

This is my first time renting a car abroad. I didn't purchase insurance on the Zuzuche App, but when I arrived at the shop, the staff told us that without insurance, we would have to pay for any personal incidents. So, we ended up buying a rather expensive insurance from them.

The service is really terrible. Cannes has many one-way streets, and it took me half an hour to find the return location according to the address. I got out of the car in the rain with the rental address and order address, asking the police and sanitation workers, but no one knew where it was... I called the customer service of the rental company countless times, always in a queue. If you don't have enough staff, don't provide a customer service phone number, it's a waste of time and phone charges. The phone number on the rental order is never answered. Finally, after walking for 15 minutes from the rental address, I found it. It was terrible.

It showed more than 3600 in China, but at Charles de Gaulle, I was forced to pay over 7000 to pick up the car, claiming I hadn't bought insurance. In China, I was assured that no additional fees would be charged, and I could pick up the car with my order. With my plans already set, I had no choice but to pay extra. When I complained after returning to China, customer service said I had no proof of the forced charge at Charles de Gaulle and since the rental period had ended, they claimed I voluntarily paid and didn't communicate properly with the rental company, so they wouldn't process my complaint. It feels like a complete scam! If I understood French fluently, why would I rent a car from your website????? The car I eventually got wasn't even the one I reserved. Everyone, be cautious and clarify everything in advance! It's a total scam, and no one has resolved this issue until now!