Satisfied

There was chinese speaking staff, but my email communication with them had to be in Japanese, so you may have to rely on Google translate. Had a small scratch on the car just before I returned the vehicle and You I Rent decided to not honour their insurance (I'm supposed to have insurance coverage with them). They made me pay 50,000 yen for repair, and another 20,000 for non-operation charge. In the end, the repair cost was only 42,500 based on the receipt they sent me. This is robbery!

Since the car renter YOU I Rent A Car decided not to honour their insurance, I had to approach Easyrentcars.com for insurance claim. Thankfully I got the full coverage from Easyrentscar.com. The customer service officers were very helpful and they helped me to recover the cost without me going through too much trouble. I strongly recommend Easyrentscar to everyone, and this company is definitely a company which we all can trust. This will be my default option for all my subsequent!

The car was nice. We just spent around 20 minutes to get the car and less than 10 minutes to return the car. The staff was very nice and helpful. The indication of the location about gas station to refill petrol before return the car was very clear and close to YOU I RENT.

Price competitive and easy to manage.

The car given to me was better and spacious than I expected. The only fallback is I was required to add gasoline at a specified gas station. I would suggest that it let's us free to choose gas station as long as it is within 30 minutes before returning the car.

It is better to add option in the apps to allow pickup and return car at different location. Currently it only exists in web version.

Before I pick up the car, I expected will pick up an alphard an old model with average condition. However, the store provides me more than that I can expected. The car is clean (I can see that they wash the cars at the pick up site.) and new (ODO only 19xxx km) Besides, the staff are friendly. They confirm the details that makes me know what is needed to attention. They know I have purchased full insurance from Easyrentcar and explain what to do if accidents happen.

EasyRentCars did a good job to partner with this rental car company,