Very good and very convenient.

When we picked up the car, the rental staff gave us a neck pillow, saying it was a gift. However, upon returning the car, they told us it was just for our use! We said that their colleague had mentioned it was a gift, and we had left it in the villa in Pattaya. Then he said his colleague meant it was for our use. What does 'gift' even mean? If it's for our use, just say so, don't say it's a gift! Also, I rented a 12-seater car, so why not give us 12 pillows to use! Clearly, they just want to make us pay extra. In the end, we had to trouble a friend in Pattaya to mail it back to the airport! I will never use this rental company again!

Enthusiastic and efficient service

The rental system is very rigid and has many pitfalls. No matter when you pick up or return the car, if it's less than a full day, make sure to select 00:00 for pickup and 23:00 for return. Even though I paid for a whole day for just over 7 hours, they still charged me an extra hour. Overall, I ended up paying for 2 days for those 7 hours. The platform's customer service insisted their system is fine, stating that if you return the car early, you won't get any money back, but if you're an hour late, they'll charge you for a whole day. So, be mindful to add a few extra hours when selecting your return time, as you'll be paying for that time anyway.

Staff speak both mandarin and English easy to communicate

Nil