Very good and very polite. Just remember to bring an international driver's license.

Excellent

Even though they asked if I wanted to add insurance and I declined, they were very agreeable about it.

This was my first time renting a car abroad. The rental office at the airport had separate entrances and exits, which made returning the car a bit confusing. I hope they can provide clearer diagrams.

The process of picking up the car took too long. There was a very long queue that moved very slowly. When we were finally served the person, although very nice and helpful, answered the phone while assisting us and had a 10 min conversation with another customer. He also was interrupted by other members of staff and had to stop serving us to speak to them - not great customer service!