The staff member at Europcar in Barcelona, a man, insisted I purchase their insurance even though I already bought full coverage. After a lengthy back-and-forth, he finally gave in. I rented a Ford Focus but was given a Skoda instead. When returning the car, I had only used one-third of the fuel, yet they charged me over 80 euros. Is Spanish fuel made of gold? I asked the Zuzuche customer service team to inquire about the charges, but after two weeks, I still didn't get a detailed breakdown of the fees. This kind of charge feels very shady. Next time I visit Barcelona, I will personally stop by and address that scoundrel directly.