The local car rental company is great. The car was clean, in good condition, and very comfortable to use. Procedures were handled on the arrival level (second floor), and both pick-up and drop-off were at the same location on the first floor, with the same person assisting. The young man was very polite. During use, the side mirror got scratched a bit, and I informed the company. Although there wasn’t a visible mark, I was prepared to pay if they requested compensation. However, the young man checked and said it was fine, which was great. I couldn’t find a car wash, so I asked him for a recommendation, but he said it wasn’t necessary, which made me really happy. Both pick-up and drop-off went smoothly, and I strongly recommend this car rental company!

Not bad. The staff were not very enthusiastic, but everything was handled smoothly.

Satisfied

During my recent experience with Thai Rent A Car, I encountered a notable issue regarding vehicle features and customer service. The car provided lacked a basic reverse sensor, an amenity I had anticipated would be standard. Upon realizing this, I promptly contacted the customer care team to inquire about the possibility of upgrading to a vehicle equipped with this feature. Despite my willingness to pay extra for the upgrade, the response was disappointingly abrupt, with the representative informing me that no alternative vehicles were available. However, this information proved to be inaccurate. I later visited a Thai Rent A Car location in person and discovered that there were indeed vehicles available for upgrade (7-seater options). While we did not require a vehicle of that size and therefore did not proceed with the upgrade, this discrepancy in information was concerning. The initial interaction with the customer care team over the phone was not only unhelpful but also misleading, as they did not make any apparent effort to check for available alternatives before declining my request.

So far, I've found Qeeq's customer service to be outstanding. However, it's important to ensure that vehicles supplied by local providers are equipped with essential features like reverse sensors.

Picking up the car was a smooth process. Staff was also very polite and service oriented. However, cleanliness of the car can be improved.

Very good platform to use as the price is much lower than if rented the car from the counter