The company has a standard process for introductions, and the information provided is very comprehensive.

Overall quite satisfied.

Satisfied

Bargain claim the vehicle had a crack in the windscreen when they inspected it after I dropped it off at 5 am ine morning when they were not there. I certainly did not notice any such crack or I would have reported it to them by email.I have refused to complete a claim report as I know for certain I did not cause any crack in the windscreen..I am awaiting further correspondence from them..do you have any advice for me?

Fine..price drop was not effective for me..overall service was very good

There should be an express lane for those that have pre purchased / booked prior to collection of the vehicle. The instruction emailed regarding the collection of key wasn't how it was and therefore we found ourselves waiting for a while in the queue. The car wasn't easy to find in the car park. There should be a detailed description given by the staff eg make, colour etc. Car (Camry) seemed old and consumed a lot of petrol. Wasn't what I ordered but understand that sometimes you don't get what was requested.

Easy to understand and book, however, instructions regarding the collection of key wasn't the case. Excellent with reminders and also got some money back as indicated. Very happy with EasyRentCars. Will recommend to others and will book with it again. Overall, very good experience.