Although customers were transported to the rental office in large groups by shuttle bus, the processing speed was very fast.

You need to take a shuttle to get the car, but it's quite convenient. Also, full insurance is available to reduce travel stress.

Not actually Hertz but local firm Lotte which was fine, just the wrong name on my paperwork. The confirmation clearly stated car rental pickup and drop-off "on airport" but in fact we had to go outside in the rain to board a shuttle to the depot. That was not far but not as requested nor confirmed. The final direction on their satnav took us down a side street in the opposite direction to the drop-off which was a bit confusing.

軽自動車のクラスを予約していたのに セダン系の乗用車が来ました。 運転怖かったです。

とても丁寧に対応していただきました！

Car was good and when it broke down they changed in 15 mins but finding the puckup as well as call centre was not available as they start at 8 but my pick up was 6 am