The return of the car was a great hassle. We spent one hour looking for it as the map code provided didn’t bring us to the return point. Also, the GPS only allows us to key in places of interest that’s frequently visited. For example, when we wanted to stay at Hostel Yui-an as well as Hakuunsou , these location couldn’t be found. The tel no of the places we key in starts with 0 when the phone number we had all started with 8!

Can have a cheap price compared with others

Can have a cheap price compared with others

We got a 130,000km old car, barely made it uphill, very stinky and with a leaky air con that made driving with 38dgs outside a nightmare. The staff didn’t really speak English and the only thing they made clear was that upon return the car needed to be refilled in a specific gas station and that they would need to check the invoice. Unsurprisingly this has station had the most expensive gas in Kyoto, 20¥/ltr more than anywhere else! A rent a car to avoid!

The car was a bit old and not in very good conditions

Fairly good

The car that I rented wasn't available and the person who serviced us immediately upgraded us to a practically new car with less than 3km on the odometer. Even though the car rental office closed at 8pm, there was someone waiting for us as we exited the airport close to 9pm.

The site was easy to navigate and customer service representatives responded to my emails within 30 mins.