Well-known brand, upgraded to a larger car during pickup.

The procedure was well-organized and clearly explained, and the vehicle was clean.

They tried to sell me insurance, but I didn't buy it. Upon returning, I was charged for a paint scratch! The return was self-service, and I clearly checked everything myself! I had no choice but to accept it. However, later QEEQ's full insurance covered it!

The store staff recommended an upgrade to a larger car at a discounted price, which I declined. The car was picked up smoothly and was in good condition. However, I received a €40 fine upon returning from the trip, which was listed as an 'information transfer fee'. This fine was unclear, and I still don't know what the violation was.

Good