Easy rent very nice and helpful, but chic car rent very bad not friendly

Nice car nice service. Thanks.

Nice car nice service. Thanks.

The counter staff keep dragging on pick up, told me twice to wait 10mins, and 1 last time another staff tell us To wait another 5mins, in the end the whole process of pick up taken more than 30mins. And the car we rent was different.

Our flight was delayed by 3 hours and we quickly contacted ERC helpline, where it was amazing help from your staff who help us to contact the car rental company to hold the car for us for a period.

The office location did not match the address given so we walked for around 20 minutes in hot weather for no reason and had to book a taxi back to the actual location (inside the Domestic Terminal).

The booth and easy car re tal did not match up. Needed clarity there.

Had to wait long time for pickup . Difficult to detect the counter if passenger arrives at terminal 1. Need to walk to terminal 2 for counter.. counter person was in hurry to handover the vehicle and didnt let us click all the photos which turned up in unneccesary tire scratch charges of thb 5500. While returning counter person blames us that we should be responsible enough to check everything. Thank god we had 1st party protection which helped us in getting that money back.

Portal is good.. helped a lott