The experience was average. I purchased full insurance, but an extra insurance was inexplicably added during car pickup. Due to language barriers, I didn't notice it! By the time I had signed the documents and completed the payment, it was too late! This part felt very unpleasant! Additionally, there was no way to file a complaint! A reminder to future renters to be cautious!

The service was good, they patiently answered our questions despite the language barrier.

When picking up the car, the salesperson insisted I buy insurance. I told them I had already purchased it on Zuzuche, but they said it wasn't comprehensive enough and pressured me to buy more. I didn't, and the salesperson was unhappy. Additionally, no return map was provided, and the Las Vegas rental location is quite a distance from the airport, making the return inconvenient. I used Google to find a return location, but ended up going to the wrong place, which cost me 20 minutes. Aside from these issues, the experience was quite good—very convenient, with a high degree of freedom in choosing cars, and quick return procedures!

The counter tries to upsell GPS and fuel, but everything else was fine.

Car service was well above my expectations . Made my trip so much better and easier

Easy simple process