Everyone, make sure to watch them closely when they process the payment and check if it's a deposit or if they're secretly adding insurance. Overall, very poor service. I won't rent from Europcar again. The store forces you to buy a full tank of fuel, or you’ll get a car with no fuel. Their attitude is like they don't care whether you rent from them or not.
I chose an international chain with a counter right outside the airport. The staff guided us to a shuttle that took us directly to the nearby rental office. We queued up using a computer system. Although I booked a Toyota, they gave me a Dodge. They accepted domestic credit cards. It was a bit crowded so the wait was long, but everything went smoothly in the end.
The airport store staff were relatively easy to communicate with, and the store was clearly marked. The waiting time was appropriate. The ride to the pickup point was quite tight in schedule, but the waiting and paperwork at the pickup point were not satisfactory.
We experienced very good service and the car was in excellent condition. However, we were surprised to learn that since we didn't purchase insurance in Mexico (our US insurance covered international) we had to put a deposit of $8,000 down on our credit card in case we didn't return the car. Luckily we had a high enough credit limit to do this and they never actually charged our card.
About QEEQ:9.0/10
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