The pickup process was confusing due to language barriers. After getting out from the 5th floor, we had to get a ticket, drive down, and insert the ticket again to exit, which took a long time. Returning the car in Molde at 5 PM was challenging due to rain and darkness. We had a hard time getting out of the airport parking lot and had to ask several people for help. Eventually, we found the Hertz parking area, but it was full. We ended up parking next to a Hertz service car and took a photo to finish the process. It was exhausting. Big companies should offer Chinese language services.
We requested for a Toyota Corolla or similar but got a pseudo-SUV (Ford Kuga) which was awesome! Pickup and drop-off were totally fuss-free and staff were really friendly.
About QEEQ:10.0/10
No qualms at all! Policies/Insurance could've been better explained and differentiated but nothing majorly misunderstanding.
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