Encountered issues during payment; reserved the car for 10:00 AM pickup but ended up getting it at 1:40 PM. Got stuck in heavy rain and traffic on the way, but thankfully didn’t miss the flight. Although the bank indicated the UnionPay credit card pre-authorization was successful, the counter staff insisted it wasn't and repeated attempts couldn’t complete the process. Later, another staff member who seemed more professional managed to resolve it with a paper contract, and we finally got the car.

The overall process was smooth. During the off-season, there were fewer people, which meant shorter waiting times for pickup. Communication went well, and the car was in good condition.

Quick service and friendly staff

Polite and good service!

the staff at pick up were wonderful to deal with early hours of the morning it was a pleasure after a long flight friendly and helpful staff made it an enjoyable trip thanks very much to the girls at the Dollar counter